Submitted by brad on Fri, 2007-08-03 19:07.
I’m a big fan of making money by selling services but a disturbing trend is the requirement that customers sign a one or two (or even three) year contract in order to sign up for a service. Such contracts will have a fat termination fee if you want to end the contract early.
This is almost universal for cell phones, and of course it makes some sense when they are selling/giving you a subsidized phone. They need to be sure you will stay with them long enough to make the subsidy (From $200 to $400 if you include dealer kickbacks) back. That’s not so hard, because with many people getting cell phone plans as high as $100/month, they make it back quickly.
However, cell phone companies notoriously require a new contract for just about any change in your calling plan, including simply switching to a new plan they just started offering that you like better. Usually that’s just a one year contract. This makes much less sense. Switching your plan doesn’t cost them anything much aside from a call to customer service. They just want to put you on that contract.
DSL ISPs (and not just the phone company ones) are also notorious here. Some need it to subsidize installation or equipment, but again it’s also done simply to change price plans. In many cases you will also see major discounts offered if you commit to a contract (or of course even better if you just pay 12 months at once.)
I understand the attraction of the company for contracts. They can predict and book revenue. Quantity discounts have always had their reasons.
But they may not realize a serious negative about the contracts. They are a barrier to getting customers. In particular, a demand for a contract (when there is no major subsidy) says to me we think that without a contract, we could lose you as a customer. We fear that, if not for the contract, you would leave us. And that immediately makes me think the same thing. “What is it that makes them think they can’t keep me just by providing good service at good prices?” They already won my business, which is the hardest part. Now all they have to do is keep me happy and they will be very likely to keep it.
This recently backfired for Verizon. I’ve been off contract with them for years, though I had often debated switching to a different plan. Every time they told me I would need to sign a one year contract, and get no subsidy for doing so. (For a 2 year contract, they would have subsidized a new phone, but I wasn’t ready to do that.) So when phones broke I often picked them up on eBay rather than take their 2 year subsidy.
When it came time to really want to change plans, their demand for a new contract made them the same as all their competitors, who will also demand a new contract. And thus there was no particular reason not to switch. They encouraged me to compare all the various offers, all of which require a new contract, and all of which can offer me a phone subsidy with a 2 year contract. And all of which can keep the number, thanks to hard-won number portability. Had they been willing to let me make changes without a contract, I would have had no incentive to go shopping around at the competition. There I learned about much better deals they had, and thus left Verizon.
Perhaps they think they need a contract to keep me from the competition. But truth is, that might work temporarily but it just delays things. When a contract expires, somebody is going to be ahead, be it the competition or be it them, and they just moved the switch in time and probably locked me into the competition for their efforts.
The best company in the business shouldn’t need a contract to hold me. If the competition is offering a snazzy new subsidized phone for a contract, then my no-contract company can certainly offer that. Or, ideally, just offer me a lower monthly rate if I bring my own phone, with no need for a contract — my choice.
Over time, the public might wake up to realize that the contract is much more expensive than the phone subsidy. A typical data phone requires a plan of $60 to $80 per month, and many are on plans of $100 or more. That’s a $2400 purchase at $100/month, all to get a $200 phone subsidy. Of course most customers plan to buy from somebody over the period, so it makes sense to take the subsidy if you aren’t likely to be changing all the time, which most of us aren’t. But I am curious why all the firms feel these contracts are really in their interest.
Update: I should point out that there are reasons to get warmer to a contract when getting a new phone. Typically there is a $200 subsidy on the phone, and sometimes much more. And quite commonly, the penalty for getting out of the contract is $200, and in fact my law reduces on a pro-rata basis as you move through the life of the contract. As such, there is no reason not to sign the contract if you want that brand-new phone. In addition, there are contract trading sites (where other people will take over your contract for less than the penalty price because they don’t need a phone) to get out even cheaper.
However, you don’t want a contract without this level of quid pro quo. A contract just to change plans is ridiculous. Some carriers are getting that message.
Submitted by brad on Tue, 2007-07-31 14:26.
A friend asked for advice on selling real estate. I’m no expert, but I thought I would write up some of my thoughts in a blog post for everybody:
- The national average commission is 5%, though agents always ask for 6%. Do you want to do worse than average?
- Of course, home prices have soared far beyond inflation, but the realtor cut remains the same. This is the power of the realtor monopoly, which many have tried to break. Someday somebody will. I think Google could do it.
- A good realtor will usually get you 6% more than you will get on your own, which is how they justify their price. But that doesn’t mean a realtor couldn’t get you that same bump for far less if the market were more competitive.
- Except in hot seller’s markets, open houses are not to sell your house. They are so the agent (or one of their associates) can meet new buyers, and try to sell them any house, not just yours. In hot markets, houses really do sell via the open house. (Also see below.)
A great story. A broker calls his agents in for a meeting. He asks them, “You’re listing a house and you’ve gotten one of the buyers you represent interested in it. Who are you working for?”
One agent says, “The seller is the one you have a contract with, work for him.
Another agent says, “The buyer is the one who decides to make the offer. Work for her.”
A third agent says, “Actually, the law in this state requires that you try as hard as you can to represent the interests of both.
The broker listens and then growls at them, “You’re all wrong! You’re working for me!”
- In other words, the agent is working at making a sale happen. I’ve never met a seller’s agent who would not quickly betray their seller to make a sale happen. By “betray their seller” I mean tell the prospective buyer information the seller would normally never reveal, such that they will take less. Some would argue (validly) in some cases that this is in the seller’s interest too.
- More often than you think, houses end up selling to friends and neighbours. A friend just listed a house and ended up with competing bids from the neighbour 2 doors down and another a few more doors down. People often love the chance to get a bigger house in the same location — no need to reclocate kids, learn new area etc. You need a neighbourhood that people love of course.
- Because of that, consider doing one week of basic “for sale by owner” marketing to let neighbours and friends know you are selling. You will get swarmed by realtors wanting your listing, which is OK if you want them to compete over you. Otherwise tell them you’ve already picked the broker you will list with if the FSBO doesn’t work
- You may still want an agent to handle your FSBO. There are agencies that do all the non-marketing part of real estate transactions for much lower fees, or you can talk a traditional agent into do it for far less as well.
- As an alternate, ask for a clause in your contract that says if the house sells to a neighbour or to somebody in your circle of friends, the commission is much less. In general the commission should be much less if your agent also represents the buyer, which would typically be the case here. Threaten to do FSBO (and give the agent nothing) if they won’t accept this clause.
- Zillow is really cool and useful.
Submitted by brad on Tue, 2007-07-31 11:45.
At this point it seems only people in San Francisco want to see Barry Bonds break Aaron’s all time home-run record of 755. He has 753 right now. In San Francisco, the crowds get on their feet every time he gets on deck, and that was even before he got on the cusp of the record. Outside SF, fans boo him, and it’s commonly believed that should he tie or break the record in Los Angeles or many other cities, he will get booed for doing it. In SF there is a willing suspension of disbelief. We know about the steroids and got over it, and now just want to see what sort of performance enhanced man can deliver.
Bonds is presumably off the steroids now, and his drop in performance shows it. Since he knows he can’t dare be caught with them, he probably will never take them again, and thus not be caught. There will only be the allegations of others.
My view is that the San Francisco Reality Distortion Field will fade, and nobody will speak of Bonds’ upcoming record with anything but cynicism. Record books will all put an asterisk next to it, and not like the one they sometimes put on Roger Maris’ record.
But Bonds still has a chance to show some class. People say he has none, so this is unlikely, but still possible. He should stop hitting home runs, one shy of the record. Or, if he really insists, after tying it. Nobody would doubt that he could have hit another 1 or 2 and broken the record, if not more. He might indeed play another season and break it by a wider margin, though he won’t have any more 70 HR seasons. The die hards will bitterly come to accept he was a user.
But this final act would get a very different reading in the history books, one of going out with some class.
Of course, there is the issue that the team might be screamingly upset. Normally, they would sue him for not fulfilling his very expensive contract. And he would have to retire this year, forgoing several million dollars, so this is not without cost. But fume as they might, I can’t imagine the team actually trying to sue him for a classy act. The PR cost would be far too high.
Update: Well, I guess he didn’t stop at 754, though he is holding off to get 756 at AT&T Park for the home fans. San Diego fans were nicer than I expected for the actual HR, though they booed most other times.
Submitted by brad on Tue, 2007-07-31 00:12.
Something light hearted. I purchased, some time ago, a small Li-Ion battery for external power for my laptop and other devices. These batteries are great, getting down near $100, weighing very little and, with 110 watt-hours, able to keep a laptop going all day at a conference or over most of a transoceanic flight.
This particular battery, made in China, contains one of the more amusing bad-english warnings on the label, though, particularly item #3.
Submitted by brad on Sat, 2007-07-28 19:29.
I’m quite impressed with Google’s mobile maps application for smartphones. It works nicely on the iPhone but is great on other phones too.
Among other things, it will display live traffic on your map. And I recently saw, when asking it for directions, that it told me that there would be “7 minutes of traffic delay” along my route. That’s great.
But they missed the obvious extension from that. Due to the delay, 101 is no longer my fastest route. They should use the traffic delay data to re-plot my route, and in this case, suggest 280. (Now it turns out that 280 is always better anyway, because aside from the fact it has less traffic, people drive at a higher average speed on it than 101, and the software doesn’t know that. Normally it’s a win except when it’s raining in the hills and not down by the shore.)
Now I’ve been wanting mapping and routing software to get a better understanding of real road speeds for a while. It could easily get that by taking GPS tracklogs from cabs, trucks and other vehicles willing to give them. It could know the real average speed of travel on every road, in every direction, at any given hour of the day. And then it could amend that with live traffic data. (Among other things, such data would quickly notice map errors, like one-way streets, missing streets, streets you can’t drive etc.)
Now to get really smart, the software should also have a formula for “aging” traffic congestion based on history and day of the week. For example, while there may be slow traffic on a stretch of highway at 6:30 pm, if I won’t get there until 7:30 it should be expected to speed up. As I get closer it can recalculate, though of course some alternate roads (like 101 vs. 280) must be chosen well in advance.
And hey, Google Mobile maps, while your at it, could you add bookmarks? For example, I would like to make a bookmark that generates my standard traffic view, and remember areas I need maps of frequently. And of course since traffic data can make them different, bookmark routes such as one’s standard commute. For this, it might make sense to let people bookmark the routes in full google maps, where you can drag the route to your taste, and save it for use in the mobile product, even comparing the route times under traffic. One could also have the device learn real data about how fast I drive on various routes, though for privacy reasons this should not be store unencrypted on servers. (We would not want our devices betraying us and getting us speeding tickets or liability in accidents due to speeding, so only averages rather than specific superlimit speeds should be stored.)
Also — there are other places in a PDA/phone with an address, most notably events in the calendar. It would be nice while looking at an event in the calendar (or to-do list) to be able to click “locate on the map.”
Submitted by brad on Sat, 2007-07-28 17:05.
Ever since the first science fiction about cyberspace (First seen in Clarke’s 1956 “The City and the Stars” and more fully in 1976’s “Doctor Who: The Deadly Assassin”) people have wanted to build online 3-D virtual worlds. Snow Crash gelled it even further for people. 3D worlds have done well in games, including Mmorpgs and recently Second Life has attracted a lot of attention, first for its interesting world and its even more interesting economy, but lately for some of the ways it has not succeeded, such as a site for corporate sponsored stores.
Let me present one take on why 3D is not all it’s cracked up to be. Our real world is 3D of course, but we don’t view it that way. We take it in via our 2D eyes, and our 1.5D ears and then build a model of its 3D elements good enough to work in it. In a way I will call this 2.5D because it’s more than 2D but less than 3. But because we start in two dimensions, and use 2D screens, 3D interfaces on a flat screen are actually worse than ones designed for 2D. Anybody who tired the original VRML experiments that attempted to build site navigation in 3D, where you had to turn around your virtual body in order to use one thing or another, realized that.
Now it turns out the fact that 3D is harder is a good thing when it comes to games. Games are supposed to be a challenge. It’s good that you can’t see everything and can get confused. It’s good that you can sneak up behind your enemy, unseen, and shoot him. Because it makes the game harder to win, 3D works in games.
But for non-games, including second life, 3D can just plain make it harder. We have a much easier time with interfaces that are logical, not physical, and present all the information we need to use the system in one screen we can always see. The idea that important things can be “behind us” makes little sense in a computer environment. And that’s true for social settings. When you sit in a room of people and talk, it’s a bug that some people are behind you and some are in front of you. You want to see everybody, and have everybody see your face, the way the speaker on a podium would. The real 3D world can’t do that for a group of people, but virtual worlds can.
I am not saying 3D can’t have its place. You want and need it for modeling things form the real world, as in CAD/CAM. 3D can be a place to show off certain things, and of course a place to play games.
In making second life, a better choice might have been a 2D interface that has portals to occasional 3D environments for when those environments make sense. That would let those who want to build 3D objects in the environment get the ability to do so. But this would not have been nearly as sexy or as Snow-Crashy, so they didn’t do it. Indeed, it would look too much like an incremental improvement over the web, and that might not have gotten the same excitement, even if it’s the right thing to do. The web is also 2.5D, a series of 2D web pages with an arbitrary network of connections between them that exists in slightly more than 2 dimensions. And it has its 3D enclaves, though they are rare and mostly hard to use.
Another idea for a VR world might be a 3D world with 360 degree vision. You could walk around it but you could always see everything, laid out as a panorama. You would not have to turn, just point where you wish to go. It might be confusing at first but I think that could be worth experimenting with.
Submitted by brad on Fri, 2007-07-27 02:31.
For the fun of it, we joined a line at a local independent bookstore last Friday night to get a copy of Harry Potter and the Deathly Hallows. Here I will first review the series without reference to the final book, and then make some remarks about things that are missing from the series that could be viewed as very minor spoilers, because they refer to things that might have taken place in the final book, but did not — but for which knowing they did not will not spoil the book in any meaningful way. However, if you want absolutely no knowledge of this sort, stop reading.
Then I will link at the bottom to a section of the review that is full of spoilers of the final book.
I want to address two issues that play a major and minor role. The lesser one is slavery. While Hermione regularly complains about it, and Harry arranges to manumit one slave elf, the truth of it is that pretty much all the other “good guys” embrace slavery on a deep level. In a way, Hermione’s protest group only makes it worse. The good guys can’t claim they are ignorant of the situation. Dumbledore may be sympathetic to Hermione, but his school still owns many slaves.
It is not just the elves that are enslaved. It is rarely examined, but most classical magic requires the enslavement of intelligent spirits of various kinds. The creatures that live in the portraits seem to be fragments of intelligent minds. But nobody cares.
The big issue is that of nature and nurture. Voldemort’s agenda demands wizards be purebloods, a classic racist/fascist theme. The “good guys” oppose him, but at times only with lip service, for most of them remain highly prejudiced against Muggles. They are never seen to socialize with them, and there are no redeeming Muggle characters in the book. Hermione’s parents are never seen, and while the senior Weasley is fascinated by Muggles, this is considered a strange quirk, and he doesn’t seem to have them around to tea. Muggle acceptance consists largely of not killing or abusing them, and being tolerant of magical people who are born to them. We see references to Muggle studies, but it seems that most of the students learn nothing but magic at Hogwarts. There is no talk of science, human history, literature or the arts. Wizards seem to never be employed in anything but jobs relating to magic — thanks to the slaves and spells that manage most of the work. One wonders if the wizards and witches, out of the context of magic, would be remarkably dull people.
Voldemort’s own Muggle father never makes a lot of sense. Yes, we are told he hates that father and hates Muggles because of him, but why does his band of racist followers find this acceptable? It is suggested they don’t know it, but if so, why was this never released? Certainly Hitler’s Jewish roots were publicized after the war.
But most disturbing is Harry himself. Harry’s foster family — the ones who truly raised him — are shallow, mean and selfish. Remarkably so. And yet Harry’s strongest trait is being the opposite of these things. Harry is kind, giving, brave and true. Why? Clearly not because of his adoptive parents. And not because of upbringing by his genetic parents. There can be only one reason — blood will out. His genetic parents were good people, so he must be too, just as he inherited magical abilities from them. But this is not how it is for people who grow up raised by and abused by people like the Dursleys. Hermione is the only good present day character with Muggle parents. The rest of the major characters, as far as we can tell, except Voldemort, have magical parents.
So the book says one thing about race but does another. For Harry, breeding is what matters. Non-humans are generally hated, and while Hagrid is tolerated by our good guys, he’s an exception, not a rule.
Now, if you’ve read the book you can read on for the review of Harry Potter with spoilers.
Submitted by brad on Mon, 2007-07-23 17:28.
Well, this site is at a crawl now because the panorama I assembled of San Francisco in 1971 is on the digg.com front page. If you haven’t seen it before it’s on the San Francisco page, the panorama of SF from the top of the Bay Bridge in 1971.
My hosting company, Defender Hosting/PowerVPS, has been kind enough to do a temporary upgrade of my server capacity to their top level, though the site’s response is still poor. This is something that virtual hosting can do that you can’t as easily do with dedicated hosting, though virtual hosting has its own costs, mostly in wasted memory.
I think it would be nice if virtual hosting companies sold this “bump” ability as a feature. When your web site gets a lot of load from a place like digg or slashdot, this could ideally be automatically detected, and more capacity made available, either free for rare use as a bonus, or for a fee. Most site owners would be glad to authorize a bit of extra payment for extra capacity in the event that they’re subject to a big swarm of traffic. (The only risk being that you might pay for capacity when under a DOS or spam attack or when being used by crackers or spammers.)
One place this might happen well is in the Amazon ec2 service, which I have yet to really try out. EC2 offers a cloud of virtual servers on demand. In this case, you would want to have a master controller which tracks load on your server, and fires up another virtual server, and then, once it’s up, starts redirecting traffic to it using DNS or proxy techniques, or both. If a web site is highly based on an SQL server, all the copies would need to use the same SQL server (or perhaps need an interesting replication strategy if not read-only) but making SQL servers scale is a well-attacked problem.
Has anybody done this yet with EC2? If not, I expect somebody will soon. The basic concept is fairly simple, though to do it perfectly you would need to do things like copy logs back after the fact and redirect any pages which want to write data to the local server to a common server if one can. For a site with static pages that don’t change due to user activity, such replication should not present too many problems.
Submitted by brad on Wed, 2007-07-18 15:55.
In 1978, after finally saving up enough money, I got myself a Commodore PET computer. I became immersed in it, and soon was programming all sorts of things, and learning assembler to make things go really fast. I soon discovered the Toronto Pet User’s Group, which grew over time to be perhaps the most prominent Commodore group in the world.
A big reason for that was the group’s star attraction, a middle aged man with a great deep speaking voice and a talent for writing and explaining computers to newcomers. That man was Jim Butterfield. His talks at meetings were the highlight for many members, and he did both beginner’s talks and fairly high level ones. Jim had been working on reverse engineering the OS (really BIOS) of the PET, and one of my early cute hacks was a very simple loop that copied the computer’s “zero page” onto the screen at every vertical refresh (ie. 60 times/second.) The PET had characters for all 256 bytes, so this was like a live window into the computer’s guts, even beyond das blinkenlights found on mainframes. You could play with the computer and actually watch everything change before you. For his reverse engineering goals, Jim loved the little program and promoted it and we became friends.
Later, Jim would be hired to write the manuals for some of my software projects, including my set of programming tools known as POWER. I’m sure his name on the manual helped sell the product as much as mine did. He was the Commodore world’s rockstar and father figure at the same time. We were only in occasional touch after I left Toronto and then Canada, but the incredible longevity of Pet and C64 hacking has kept his name in people’s minds. He had a sense of humour, charm and love that is rarely found in a technical guru.
Cancer finally got him on June 29th. There’s a bit more at the TPUG page.
You can see this rather embarrassing advertisement that was published to sell software written by myself, Jim and fellow Mississauga software author Steve Punter with a picture of the 3 of us dressed as football players.
Submitted by brad on Mon, 2007-07-16 20:48.
Earlier I wrote about the ability to find you from a DNA sample by noting it’s a near match with one of your relatives. This is a concern because it means that if relatives of yours enter the DNA databases, voluntarily or otherwise, it effectively means you’re in them too.
On a recent 60 minutes on the topic, they told the story of Darryl Hunt, who had been jailed for rape and murder. It wasn’t clear to me why, but this was done even though his blood type did not match the rapist’s DNA. Even after DNA testing improved and the non-match was better confirmed, he was still kept in jail, because he was believed to be the murderer, if not the rapist, ie. an accomplice.
Later, they did a DNA search on the rapist’s DNA and found his brother in the database, who had been entered due to a minor parole violation. So they interviewed the brothers of the near-match and found Willard Brown, who turned out to be the rapist. Once they could see he was not an associate of the rapist, Hunt was freed after 19 years of false imprisonment.
The piece also told the story of another rapist, who had raped scores of women and stolen their shoes as souvenirs, but had become a cold case. He was caught because his sister was in a DNA database due to a DUI.
Now much of our privacy law is based on having your own private data not seized and used against you without probable cause. It’s easy to answer the case of the shoe rapist. There are a wide variety of superior surveillance tools we could allow the police to use, and they would help them catch criminals, and in many cases thus prevent those criminals from committing future crimes. But we don’t give the police those tools, deliberately, because we don’t want a world where the government has such immense surveillance power. And a large part of that goal is protecting the innocent. Our rules that allow criminals to walk free when police do improver evidence gathering and surveillance to catch them are there in part to keep the police from use of those powers on the innocent.
But the innocent man who was freed presents a more interesting challenge. Can we help him, without enabling 1984? In considering this question, I asked, “What if we allowed DNA near matches to be used only when they would prove innocence?” Of course, in Hunt’s case, and many others, the innocence is proven by finding the real guilty party.
So what if, in such cases, it was ruled that while they might find the guilty party, they could not prosecute him or her? And further, that any other evidence learned as a result was considered Fruit of the poisonous tree? That’s a pretty tough rule to follow, since once the police know who the real perpetrator is, this will inspire them to find other sorts of evidence that they would not have thought to look for before, and they will find ways to argue that these were discovered independently. It might be necessary to put on a stronger standard, and just give immunity to the real perpetrator if sufficient time has passed since the crime to declare the case to be cold.
Setting out the right doctrine would be difficult. But if it frees innocents, might it be worth it?
Submitted by brad on Sat, 2007-07-14 23:30.
For various reasons, a wide variety of otherwise free wifi hotspots require you to go through a login screen. (This is also common of course with for-pay hotspots where you must enter an account or room number.)
These login screens sometimes exist to control how many people access the hotspot. Sometimes they are just there to make sure the user knows who is providing the hotspot so as to be thankful. Often they are there to get you to click agreement to a set of terms and conditions for use (which most people just ignore but click on anyway.) Whatever reason they are there, they create problems. For example, they block non-browser oriented devices, like wifi phones, from using the hotspots. They also interfere with non-browser applications that want to use the network before the user has gone through the procedure with the browser.
Since we’re not going to make them go away, can we improve things? There have been suggestions in the past for standardizing the login protocols, so that devices like wifi phones can still get in, as long as there is no typing or little typing. One could even standardize delivery of a short message or logo from the hotspot provider so you know who has provided the free service. Clicking agreement to terms remains a problem on such issues. I don’t know how far those efforts have gotten, but I hope they do well.
Until then however, it might make sense to build a giant database of hotspots along with information on how to log into them. In most cases it involves doing a web fetch and then posting a form with a box checked and possibly some text in a box. There are really only so many different classes of login system. The database could map from SSIDs (for non-default SSIDs) or even MAC addresses. Laptops could easily store a large MAC based database, while phones and PDAs would have more trouble. However there are techniques, using hash tables and bitmaps designed for spell checking, which can compress these tables, since false hits on unknowns are not a problem.
Better still would be a way to “fingerprint” the login pages, since again there are only so many basic types. Then just store a set of scripts to calculate the fingerprints and scripts to fill out the forms.
When a laptop user — anywhere — using this system encountered a hotspot whose login page did not match any fingerprint (or which matched but failed to login) the software could capture the attempted session and fire off an E-mail (to be sent later, when connected) to the people maintaining the scripts. This team, perhaps paid, perhaps volunteer, could quickly develop scripts so that the next person to use that hotspot gets automatic login. Of course this doesn’t help at a new conference hotspot where all the conference goers can’t update their lists until they get on, but that’s only the first time.
Now one problem is that these scripts would automate the checking of “I agree to the terms” buttons. And that does raise some interesting issues. First, over whether the user truly agreed. Next, over whether the script provider is liable for violations. And third, whether the hotspot owners will feel the need to make their login unscriptable (for example using CAPTCHAs or worse) to prevent people doing auto-logon. I mean they tried to make it hard to log on for some reason, we suppose.
Standardization would help here. Perhaps somebody could draw up a contract with the basic terms found in almost all these terms of service (no spam, prohibitions on various illegal uses) and users could agree to that (on behalf of all hotspots) and they would be satisfied. The scripts could be programmed to be able to extract the terms and offer the user the chance to see them. On a wifi phone, the phone could extract the terms and E-mail them to the phone’s owner (the phone would be configured with that E-mail) over SMTP over TLS (don’t want to reveal the E-mail address to sniffers) so the user has a copy and can at least review them later.
Of course, not having hotspot owners afraid of liability would be nice, too.
Submitted by brad on Fri, 2007-07-13 23:21.
We all hate waiting on hold, and we shouldn’t have to. But companies don’t do a lot to make it easier, do they?
Most people, I presume, when at their desks, put the hold music on speakerphone, and turn it low. The worst hold musics are ones where a human voice breaks in every 30 seconds or so to remind us that “all agents are busy” or tries to convince us to go to the web site or buy something else. These are the worst because we have to perk up and listen to the human voice to make sure it’s not the agent finally getting to us.
Some places offer silence, which is OK, though it makes us suspicious after a while that we might not actually be on hold any more. A good solution there would be to respond to any touch tones the user types with a “Yes, we’re still holding. Press 1 for music or we’ll continue with silence.” Some insert a beep every so often, but that also distracts.
The best ones put a distinctive sound (ideally loud) when you’re about to be connected to the agent, so you can listen for just that.
One thing I’ve not seen is the use of natural sounds instead of music. By that I mean those tapes people use to relax — waves rolling in, babbling brooks, woodland sounds. These are good because we seem to have a natural ability to hear them without noticing them. If we focus on them, we know they are there, but otherwise we edit them out. And no royalties for the musicans, either.
My hold music is Jazz recordings my mother made during her singing career. She loves it when I put her on hold!
Of course, long hold periods simply should not be. Some systems let you enter your number to be called back when the agent is ready, but people are afraid of those because if they happen to be on the phone or busy, they will lose their coveted place in line. Some day this will no longer be the case.
Submitted by brad on Thu, 2007-07-12 19:58.
This idea came to me via Al Chang. I’m shopping for a new smartphone, and I have been dismayed at how hard it is to get just what I want and not pay a huge fee for it. Right now I’m leaning towards the new HTC Mogul, in part because the Sprint SERO offer is just too good to pass up.
However, in the GSM world, one thing that’s frustrating is that carriers only provide a limited number of phones, and in some cases, such as the Nokia E62, they actually rip useful features out of the phones before offering them. (The E61 has Wifi, the E62 removes it!) But the subsidy, which can be $200 to $300 is also too rich to pass up if you’re signing up for new service. If they are going to force you into a 2 year contract — which they do for anything, even just a change of plan — you are foolish not to take this subsidy.
So here’s Al’s plan. Go out and buy the phone you want, unlocked (or locked to the carrier you plan to use) from whatever source you like, including cell dealers, Amazon, Dell or eBay.
Next go to your carrier’s web site and find the most subsidized phone they sell which works with the plan you intend to use. Find the most subsidized phone by looking at the subsidy price, and comparing it to the typical “completed auction” price on eBay for a no-contract (locked or unlocked) phone. It is often the case, by the way, that there are eBay sellers who will sell you phones that cost $200 after subsidy in the carrier’s store for $1 because they kick back to you the kickback they get from the carrier for selling you a fancy phone on a fancy plan. (I have not tried these sellers but they generally have top reputations and lots of happy comments from phone buyers so I presume it works. It does not, however, work with SERO.) read more »
Submitted by brad on Thu, 2007-07-12 15:26.
It’s way late, but I finally put captions on my gallery of regular-aspect photos from Burning Man 2006.
Some time ago I put together the 2006 Panoramas but just never got around to doing the regulars. There are many fun ones here, an particular novel are the ones of the burn taken from above it on
I also did another aerial survey, but that remains unfinished. Way too much processing to do, and Google did a decent one in google maps. I did put up a few such photos there.
Enjoy the 2006 Burning Man Photos.
Submitted by brad on Tue, 2007-07-10 00:42.
For much of history, we’ve used removable media for backup. We’ve used tapes of various types, floppy disks, disk cartridges, and burnable optical disks. We take the removable media and keep a copy offsite if we’re good, but otherwise they sit for a few decades until they can’t be read, either because they degraded or we can’t find a reader for the medium any more.
But I now declare this era over. Disk drives are so cheap — 25 cents/gb and falling, that it no longer makes sense to do backups to anything but hard disks. We may use external USB drives that are removable, but at this point our backups are not offline, they are online. Thanks to the internet, I even do offsite backup to live storage. I sync up over the internet at night, and if I get too many changes (like after an OS install, or a new crop of photos) I write the changes to a removable hard disk and carry it over to the offsite hard disk.
Of course, these hard drives will fail, perhaps even faster than CD-roms or floppies. But the key factor is that the storage is online rather than offline, and each new disk is 2 to 3 times larger than the one it replaced. What this means is that as we change out our disks, we just copy our old online archives to our new online disk. By constantly moving the data to newer and newer media — and storing it redundantly with online, offsite backup, the data are protected from the death that removable media eventually suffer. So long as disks keep getting bigger and cheaper, we won’t lose anything, except by beng lazy. And soon, our systems will get more automated at this, so it’s hard to set up a computer that isn’t backed up online and remotely. We may still lose things because we lose encryption keys, but it won’t be for media.
Thus, oddly, the period of the latter part of the 20th century will be a sort of “dark ages” to future data archaeologists. Those disks will be lost. The media may be around, but you will have to do a lot of work to recover them — manual work. However, data from the early 21st onward will be there unless it was actively deleted or encrypted.
Of course this has good and bad consequences. Good for historians. Perhaps not so good for privacy.
Submitted by brad on Thu, 2007-07-05 15:19.
Steve Jobs of Apple Computer warned today that a rumoured cheap Chinese iPhone knockoff making its way toward America is an inferior product which lacks many of the important features of the iPhone. “It may look a bit like an iPhone, but when consumers discover all the great iPhone features that are missing from it, we think they’ll still line up at Apple Stores for the genuine article,” said Jobs in a released statement. Designed by software nerds, the knockoff, dubbed the “myPhone” by fans, has not yet been confirmed.
Apple released a list of features reported to be missing from the “myPhone.”
- The iPhone has special software that assures you will always use the trusted AT&T cellular network. Lacking this software, the myPhone accepts any SIM card from any random network. Users may find themselves connected to a network that doesn’t have the reputation for service, trust and protecting the privacy of customers that AT&T has. Or its data speed which is almost double what we’re used to with dialup.
- With the myPhone, users may be stuck without 2 years of guaranteed AT&T service and won’t get their price locked in for 2 years. AT&T’s EDGE network is so good “you won’t find yourself able to quit.”
- The iPhone is configured to assure you the latest iTunes experience. The myPhone might function before you have installed the latest iTunes and registered your phone with it. Indeed, the myPhone lacks the protections that block it from being used without registering it with or reporting back to anybody, depriving the user of customer service and upsell opportunities.
- The iPhone has special software that assures all applications run on the iPhone have been approved by Apple, which protects the user from viruses and tools that may make the user violate their licence agreements. The myPhone will run any application, from any developer, opening up the user to all sorts of risks.
- The iPhone protects users from dangerous Flash and Java applications which may compromise their device and confuse the user experience.
- myPhones don’t forbid VoIP software that may cause the user to accidentally make calls over wireless internet connections instead of the AT&T network. Quality on the internet is unpredictable, as is the price, which can range down to zero, causing great pricing uncertainty. With the iPhone, you always know what calls cost when in the USA.
- The iPhone saves the user from receiving distracting instant messages over popular IM services, adding calm to your day.
- Music and videos in the iPhone are protected by Apple FairPlay brand DRM. On the myPhone, which lacks the important DRM functionality, music can be freely copied to other devices the user owns, putting the user at risk of infringing copyrights.
- The iPhone assures users will only play media files in approved formats, and not risky open source formats.
- The iPhone protects the user from setting a song in their device as a ringtone, saving those around him from annoyance and protecting the user from violating music copyrights and performance rights.
- The iPhone bluetooth functions have careful security management. Users are protected from using bluetooth to exchange files with other users (such files are risky) or accidentally printing or communicating with your computer. Bluetooth is only used for headsets and headphones as was intended. The myPhone lacks these important protections.
- The iPhone only uses its internal flash drive. The user is protected against hard drives, which have moving parts and can put data at risk.
- The myPhone battery has a removable door over it, which can get lost, or allow the battery to fall out or be stolen. The iPhone’s battery is solidly protected. Users are also assured they will use only Apple certified batteries and not subject to the risk of aftermarket batteries, which may explode, killing the user.
- The iPhone is for sale only in the USA and primarily for use there. This encourages users to stay home in America which is good for the economy and their own peace of mind.
- The iPhone, unlike the myPhone and all other cell phones, sells at a very solid markup for Apple, assuring Apple executives and stockholders will be happy, and the company will be around to support the iPhone for years to come. The myPhone, it is rumoured, will be purchasable in a wide variety of stores, confusing the buyer with too much choice, price wars and depriving them of the special experience of an Apple or AT&T store.
- As a result, the myPhone lacks the Apple brand “coolness” which is built into the iPhone and every other Apple product. “Nobody’s going to have to spend days in line for a myPhone,” said Jobs. “You won’t have people thrusting them in your face all week to show you how cool they are.” Many iPhone users report their experience waiting in line was great fun, and that they met all sorts of new people.
MyPhones are predicted to sell for $350 without contract, $150 with a 2 year contract to the provider of your choice. read more »
Submitted by brad on Thu, 2007-07-05 01:36.
Another silly lolcat
Based on the common lolcat message, “I’m in ur base, killing ur d00ds.”
Submitted by brad on Tue, 2007-07-03 15:15.
Hotels are now commonly sporting flat widescreen TVs, usually LCD HDTVs at the 720p resolution, which is 1280 x 720 or similar. Some of these TVs have VGA ports or HDMI (DVI) ports, or they have HDTV analog component video (which is found on some laptops but not too many.) While 720p resolution is not as good as the screens on many laptops, it makes a world of difference on a PDA. As our phone/PDA devices become more like the iPhone, it would be very interesting to see hotels guarantee that their room offers the combination of:
- A bluetooth keyboard (with USB and mini-USB as a backup)
- A similar optical mouse
- A means to get video into the HDTV
- Of course, wireless internet
- Our dreamed of universal DC power jack (or possibly inductive charging.)
Tiny devices like the iPhone won’t sport VGA or even component video out 7 pin connectors, though they might do HDMI. It’s also not out of the question to go a step further and do a remote screen protocol like VNC over the wireless ethernet or bluetooth.
This would engender a world where you carry a tiny device like the iPhone, which is all touchscreen for when you are using it in the mobile environment. However, when you sit down in your hotel room (or a few other places) you could use it like a full computer with a full screen and keyboard. (There are also quite compact real-key bluetooth keyboards and mice which travelers could also bring. Indeed, since the iPhone depends on a multitouch interface, an ordinary mouse might not be enough for it, but you could always use its screen for such pointing, effectively using the device as the touchpad.)
Such stations need not simply be in hotels. Smaller displays (which are now quite cheap) could also be present at workstations on conference tables or meeting rooms, or even for rent in public. Of course rental PCs in public are very common at internet cafes and airport kiosks, but using our own device is more tuned to our needs and more secure (though using a rented keyboard presents security risks.)
One could even imagine stations like these randomly scattered around cities behind walls. Many retailers today are putting HDTV flat panels in their windows instead of signs, and this will become a more popular trend. Imagine being able to borrow (for free or for a rental fee) such screens for a short time to do a serious round of web surfing on your portable device with high resolution, and local wifi bandwidth. Such a screen could not provide you with a keyboard or mouse easily, but the surfing experience would be much better than the typical mobile device surfing experience, even the iPhone model of seeing a blurry, full-size web page and using multitouch to zoom in on the relevant parts. Using a protocol like vnc could provide a good surfing experience for pedestrians.
Cars are also more commonly becoming equipped with screens, and they are another place we like to do mobile surfing. While the car’s computer should let you surf directly, there is merit in being able to use that screen as a temporary large screen for one’s mobile device.
Until we either get really good VR glasses or bright tiny projectors, screen size is going to be an issue in mobile devices. A world full of larger screens that can be grabbed for a few minutes use may be a good answer.
Submitted by brad on Fri, 2007-06-29 12:48.
Earlier I wrote about the frenzy buying Plastation 3s on eBay and lessons from it. There’s a smaller scale frenzy going on now about the iPhone, which doesn’t go on sale until 6pm today. With the PS3, many stores pre-sold them, and others lined up. In theory Apple/AT&T are not pre-selling, and limiting people to 2 units, though many eBay sellers are claiming otherwise.
The going price for people who claim they have one, either for some unstated reason, or because they are first in line at some store, is about $1100, almost twice the cost. A tidy profit for those who wait in line, time their auction well and have a good enough eBay reputation to get people to believe them. Quite a number of such auctions have closed at such prices with “buy it now.” If you live in a town without a frenzy and line it might do you well to go down to pick up two iPods. Bring your laptop with wireless access to update your eBay auction. None of the auctions I have seen have gone so far as to show a picture of the seller waiting in line to prove it.
eBay has put down some hard terms on iPhone sellers and pre-sellers. It says it does not allow pre-sales, but seems to be allowing those sellers who claim they can guarantee a phone. It requires a picture of the actual item in hand, with a non-photoshopped sign in the picture with the seller’s eBay name. A number of items show a stock photo with an obviously photoshopped tag. In spite of the publicised limit of 2, a number of people claim they have 4 or more.
It seems Apple may have deliberately tried to discourage this by releasing at 6pm on Friday, too late to get to Fedex in most places. Thus all most sellers can offer is getting the phone Monday, which is much less appealing, since that leaves a long window to learn that there are plenty more available Monday, and loses the all-important bragging rights of having an iPhone at weekend social events. Had they released it just a few hours earlier, I think sales like this would have been far more lucrative. (While Apple would not want to leave money on the table, it’s possible high eBay prices would add to the hype and be in their interest.)
As before, I predict timing of auctions will be very important. At this point even a 1 day auction will close after 18 hours of iPhone sales, adding a lot of rish. The PS3 kept its high value for much of the Christmas season, but the iPhone, if not undersupplied, may drop to retail in as little as a day. A standard 1 week auction would be a big mistake. Frankly I think paying $1200 (or a $300 wait-in-line fee) is pretty silly.
The iPhone, by the way, seems like a cool generalized device. A handheld that has the basic I/O tools including GSM phone and is otherwise completely made of touchscreen seems a good general device for the future. Better with a small bluetooth keyboard. Whether this device will be “the one” remains to be seen, of course.
Update: read more »
Submitted by brad on Wed, 2007-06-27 16:44.
If you go to the cities of Asia, one thing I find striking is how much more three-dimensional their urban streets are. By this I mean that you will regularly find busy retail shops and services on the higher floors of ordinary buildings, and even in the basement. Even in our business areas, above the ground floor is usually offices at most, rarely depending on walk-by traffic. There it's commonplace. I remember being in Hong Kong and asking natives to pick a restaurant for lunch. It was not unknown to just get into an otherwise unmarked elevator and go down or up to a bustling floor or sub-ground level to find the food.
Here we really like to see things from the street. A stairway up is uninviting. People want to see inside a restaurant as they walk by, to see how it looks, how busy it is, and even what the other patrons look like. I don't know why the non-main level shops can do so well in places like Japan and China, it may just be a necessity due to the much higher urban density.
However, I have wondered if the recent drop in price for HDTV panels and cameras could make a change. Instead of a stairway with sign, imagine a closed circuit HDTV panel or two at the entrance, showing you a live view of what's up there. For a little extra money, the camera could pan. While I think a live camera is best, obviously some shops would prefer to run something more akin to an advertisement. In all cases, I would hope sound was kept to a minimum, and the screens should have a reliable light sensor and clock to know how bright to be so they are not distracting at night. Some places, such as bars and restaurants, might elect to also put their camera online as a webcam, so people can look from home to see if a restaurant is hopping or not.
(There might be some temptation to run recorded video of busy times, but I think that would annoy patrons more than it would win them, once they went up the stairs. Who wants to go to a restaurant that has to fake it?)
While this idea could start with traditional urban streets, where each building has its own stairway or elevator up to higher floors, one could imagine a neoclassical urban street which is really an urban strip mall managed as a unit. In such a building, each ground floor tenant would have to devote a section of their window to show the live view of their neighbour above. Though patrons would then have to head to the actual stair or elevator to get up to the second floor. It's hard to say whether it might make more sense to put the panels in a cluster by the stairs rather than with each ground level shop.
This principle could also apply to the mini-malls found in the basements of tall buildings. However, again I fear the screens going overboard and trying to be too flashy. I really think a "window" that lets you see a live scene you can't otherwise see is in the interests of all, while yet another square foot with ads is not.