I believe that much of the "great" feedback on e-Bay is the result of buyers being too intimidated to tell the truth. I recently "won" an item on eBay described as NIB (new in box) for which I paid immediately via PayPal. Four days later, I sent a polite e-mail via eBay and directly to the Seller asking when the item was likely to ship so that I could make sure we would be in town. I received no reply. Six days after payment, I received an e-mail from PayPal saying that the Seller had finally printed a label - according to USPS, the item finally shipped 11 days after payment. When the item was finally received, I found that Seller had not properly packed the item for shipping; a label had been slapped on the side of the "decorative" box in which the mfg. had placed the pan and glass lid. The box didn't hold up and was severely damaged during shipping. When faced with leaving feedback, I gave him the benefit of the doubt and went with neutral, but I did note that he didn't respond to my e-mails and that packaging for shipment was poor. He proceeded to leave NEGATIVE feedback for me with the following: "SPITEFUL and inaccurate feedback! Be careful!!! No technological proficiency?" I'll never take feedback seriously again; Sellers like this one are intimidating Buyers. I paid immediately, tried to communicate with Seller, and even went easy on him by leaving Neutral feedback; for this I got a NEGATIVE feedback on my eBay "record". This was my first bad experience with an eBay Seller, but he was really a doozy.