Oh, boy do I agree with you! I found the selection and speed of delivery impossible to tolerate. I tried writing to them three or four times w/ questions and never got a reply. Finally, I sent them four emails trying to close my account. They agreed to close it but kept the money remaining in my account. This is illegal. I told them this and they said the money in the account was a "fee" and they were entitled to keep it. Uh, no. The money in the account is kept there in anticipation of their performing a service. Which they didn't do. It was a small sum but I imagine they're doing this to everyone that quits and they're making a tidy profit. I'm filing a complaint right now w/ the California Consumer Rights Commisson.