eBay resolution system doesn't work.

Twice I have tried to use the eBay resolution for transactions that were fraudulent. (Seller sells one thing on auction and ships something else.) The only response I get is to contact PayPal resolution department since I used PayPal. The only offer from PayPal is for a refund and I will be out the shipping charge of returning the item. Also, I would have to return the item before receiving a refund.

1. I don't want the refund; I want the buyer to fulfill the contract that is the first item in the eBay user agreement: you must provide what you sold on the auction.
2. I should not have to incur charges of any kind for being defrauded by their system.
3. Why won't they provide a refund and when I receive it I'll send the item? Try to have them send you something before the payment! Since I have already proven my legitimacy by paying for it at the time of purchase and the seller has only proven their illegitimacy does this make any sense at all?

Further attempts to resolve through eBay or to submit these issues to PayPal only generate suggestions to use their resolution system to obtain a refund. It's a ridiculous circle and there is not a live person available to speak with.

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