If you have a problem with a seller and ask Ebay to resolve dispute. I think Ebay will take side with the seller than the buyer, especially if the buyer is new or has not auctioned much. The reason is simple in this case: seller makes more money for Ebay than the occational buyer. Ebay would like to loose the buyer than the seller. The overwhelmingly positive percentage of feedbacks on Ebay is there for the same reason: The more positive feedback, the more likely someone will buy and the more money Ebay makes. Whether you buy or sell, Ebay makes $$$. When it comes to business, think money.