Just had a seller leave me

Just had a seller leave me negative feedback. I was selling step by step photo instructions of how to fix a particular type of laptop. The instructions were on my website as stated in the auction listing. The guy sent a payment of 2.99 which is 100% refundable and guaranteed. I received 4 threatening emails from this seller stating that he never received the item. I replied 4 times leaving all my contact information and the instructions. My email read receipts stated that the emails were received by the recipient but not read. I noticed one day he left me a negative feedback. It was An overall bad experience with the buyer. Why does he not deserve negative feedback in return? I clearly stated in the auction listing to disable spam filters and to check junk mail folders. Had he read the item listing he would have known where the instructions were. He would have known to check his junk mail folder, etc etc. With this new system I have decided to leave ebay. I'm not going to be held hostage just becuase someone sends payment. My feedback was 100% positive with over 1000 feedback score. I'm now only selling on kijiji and craigslist.

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