I have been with Peerflix for several months and am extremely happy with the service. I was intrigued about your customer support complaint as I had found it amazing when I needed help. They even had a support person doing a live chat with me! I just noticed on the peerflix blog @ http://blog.peerflix.com they are saying that because of really fast growth they can't keep up with support requests, but they say they are hiring more staff to help... this is exciting to me, because more users means more movies!! The way I understand Peerflix, the bigger it grows, the better it gets, unlike all other DVD services.