How long for credits to occur?

Hi all, I just joined Peerflix a little over a month ago. Right away, one of my DVDs was requested, so as soon as I received my mailers, I sent it out. That was a month ago, and I still haven't been credited for it, even though the Peerflix website confirms that it was received. I put in a help request 2 weeks ago and left a message with live help, but so far I've heard nothing (except for the automated e-mail reply from 2 weeks ago saying that I'd hear from them in 24-48 hours). From what I've read on this thread, they're behind in replying to help requests, but I'm getting a bit frustrated.

Does anyone know how about how long it's taken them to respond to help requests lately? And does it usually take a month (or more) to receive credit? Thanks!

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