The price is right, but a few times I have had the phone sales people make promises to me that weren't kept, and when I call back tech support about it they say it was a mistake made by the sales person. The last time it happened I had ordered an upgrade in my speed, and the salesperson said I would be getting confirmation info in the mail about it, and I never did. I was on the phone for an hour and a half with them trying to find someone that could confirm I got the upgrade.

Also, Their browser software worked like a virus on my win98se computer. I would highly recommend not using it, which really sucks since thats where you get the free firewall and antivirus...