I have SBC DSL - modem went out. Called SBC/ATT and ordered a new modem. They sent one. I tried to install it the next day, but it wouldn't link up. That was a Friday. Without asking for it, another modem arrived that day. Technician came to my house on Monday, tested the bad modem and installed the second modem sent me. It worked. I contacted ATT to make sure I wouldn't be charged for the service call. They said I wouldn't. I sent the first modem back. On Friday, I received a third modem. My UPS deliverer probably thinks I have a modem fetish by now. I will send it back tomorrow and contact ATT to make sure I'm not charged for it. I hope this stops the whole process. I'm running out of packing tape, I'm tired of making trips to the next town to the UPS depot and the local UPS guy is looking at me funny. In spite of the dis-organization of SBC/ATT and the lack of communication between departments, the people I've talked to have great.