The WORST tech support in the world! They cannot speak English very well, and were only able to tell me to "DELETE COOKIES, and Clear History" to solve email issues. Of course, this didn't resolve anything.
One of their tier two techs crashed my computer to where I couldn't get my desktop. They told me to hire a tech to come and check my computer. I did just that, only to find out my computer was fine.
After 5 weeks of phone calls and emails to their tech support, I received an email from Yahoo (who handles their email) stating they were indeed having email issues. None of their own techs were aware of it. Two days later, the issues were miraculously resolved.
They send me advertisments offering me a "special" price, but will not give it to me. Instead, they planned to raise the price when my contract was up. This will not happen. I am getting rid of this service. Not only am I switching internet providers, but getting rid of their phone service too.
I no longer wish to do business with these big companies who outsource their tech support jobs to non-English speaking people who don't know any more about computers than I do. The way I see it, they are cutting Americans out of jobs and forcing bad service on us at a premium price.