I Moved about 100 feet (across the street) from where I lived before, and attempted to move my phone service. 8 weeks later, I'm still waiting. Call ATT and they have no idea what I'm talking about.
I give them the order number and they say "Oh! that must be the NEW ATT". So I ask... "Who the heck are you?" "We're the OLD ATT". So I asked them if they had access to the NEW ATT system. "No Sir". I asked them if they had a phone number for the NEW ATT? I get.. "Let me connect you to a customer service agent". Before I know it I'm tranfered to an endless loop of blather about how great ATT is...
At this point my prepaid cell beeps to let me know I've got 10 min left before I need to dump more money into it.... Finally a human (and I use that term VERY loosely) picks up, and is more confused (READ: Clueless) than the other one. I eventually get a promise of a phone call back from a supervisor... I'm not sure from Old or New....
To be continued....