Yes, it sucks bad! I agreed over the phone for dsl express service for 14.99 per month for a term of one year. Well, I moved about five months later and transferred service of both phone and dsl knowing there would be a fee of about $40 to do so. So I move and surprise, surprise,.... no dsl. Customer service says that there was no order placed to transfer dsl. I ask how that was possible because I had a contract needing both of those services on it. CS said that phone and dsl are two different depts. and therefore two orders need to be placed. "By me?", I ask. "No, the CS rep should have done it so I will go ahead and do that for you sir. O.K. you should have your dsl service operational in 5 days." Now keep in mind that I have had no dsl service for at least 1 1/2 weeks now. "Five more days! That is to long of an inconvenience for me to pay for someone else's mistake." So he gives me a month of dsl free. O.K. fine. I fell for it. My statement comes in and I notice that my express service is downgraded to basic and it costs the same as the faster express I signed for. I call and ask WTF! they said it is because I moved and the prices changed after i agreeded to the original contract. But I was told I could still get express for just five dollars more! WTF! Telling them that it was unfair to the consumer and they are the ones not keeping to the contract was a wast of time. I kept getting the same reply,"What I am explaning to you sir is exactly what it states on the terms and conditions on the contract." I tell them that the contract is one sided and can be changed at the convenience of ATT or SBC or whatever they are now, and the consumer has no choice but to accept it. He says that I do have a choice and I am not bound to the contract,.....but I would have to pay them $99 plus tax to end it. "Like I said, it is one sided. You initially get charged for the modem that gives you a rebate check three months later for 1/3 the price you paid, you cannot make changes to the account without it renewing unless the changes benefit Att/SBC, you cannot move without it renewing and getting charged a transfer fee, if you move you can go to a month to month basis but you will be charged $99, if you move and dsl prices differ from that of the original quote you will get charged the difference, if you move and ATT/SBC does not service that area you get charged $99, if you move and they only provide phone and no dsl you get charged $99, customer service is poor, agents dont know your situations if transferred, false promises" But he did say they wanted to keep me as a customer. "Yeah, judging by the contract terms, you do!" I replied. I am going to cancel both my phone and dsl service and I am debating about paying them the $99 fee. Does anyone know of any class action lawsuites against them or if there are any loopholes in the contract that ATT/SBC presumes everyone reads?