With the old SBC I had basic & unlimited long distance service. I decided later that I would subscribe to their DSL service as my cable modem provider would constantly drop my connection or disconnect my service because they thought I was stealing cable (when they kept turning it back on every time they reconnected my service!). Right after I got the dsl, SBC & ATT merged. A little bit after that I get a letter saying that I had violated the terms of the long distance agreement by faxing long distance. The only problem is I don't have a fax! The only thing other than the phone on that on the line was the dsl modem. So they automatically switch me to another plan. Calling the number only gets you repeated messages to use the website for cheaper plans. So i order a similar long distance plan from the website only to find out later, after they've billed me 10 cents per minute for each long distance call, that the order was invalidated. In between the long distance billing fun I get a higher than normal internet bill, turns out they forgot to charge me for it for one month and as the customer service stated "it's just out system catching up with you"