My spouse sells clothing via eBay, from the nature of this question you can tell I'm not all that eBay savvy, she recently had something lost in the mail (USPS). Am I correct in assuming that neither side particularly has any recourse in the event something is (claimed by the buyer)lost in the mail (thus the reason for buying insurance)? I assumed that it has to be a common enough problem that there would be some sort of channel provided by eBay for dealing with this sort of situation.