Hi,
I am a long time buyer and seller on EBay While not always happy with the feedback system, I see the value of it both for the seller and the buyer. Both, especially the seller, want to keep their feedback records 100%. After much thought, I have come up with what I think is the best answer for all concerned:
Eliminate all negative feedback, leaving only positive feedback for both buyer and seller. Should either be unhappy with any aspect of a transaction, what they would do is leave their email instead of a negative. It would read: (comment & email address), to clarify that I am saying: where it would have previously been a red mark and comment, now all that would appear is the word "comment" plus the poster's email address. The receiver, whether buyer or seller, could respond (if they chose) with the same (the word "comment" plus their email. What is the effect of this? Now the problem is out of Ebay's hands and is between the buyer and seller. They could resolve it between themselves and mutually remove the comment or not. A buyer or seller seeing the comment on the others record, could email them to see what the problems was and email the other party to hear their side. In all probability people would not post "comment" unless they were really concerned about what transpired in their transaction. This system would be equitable for all concerned and would eliminate the negative aspect of the feedback system while providing a way for both buyers and sellers to obtain the information they need to deal on Ebay if it is worth their time to do so, and if it isn't, not to worry.
I see great benefit to this proposal and I see no drawback. Please let me know what you think of my idea and if you like it, perhaps someone or several people could submit it to the appropriate person or persons at Ebay.........Tom