Brad Ideas - Boy SBC/ATT online ordering, do you ever suck - Comments

TOLD THAT BIZNATCH AT SBC AT&T FUCKKK-OFFFFF!!

WTFisREALLYgoingON — Wed, 03 Feb 2010 16:58:27 -0800

Yeah guys.... Don't bother even calling them!! If you've had your modem router for a while and your internet keeps going off, then you need a need a new one. If you still have some small internet light blinking..... FORGET A FREE REPLACEMENT...because you don't qualify.

You either have to buy a new one from them or keep the one you have and DEAL WITH THE DROP OFFS... GRRRRRRRRRRRRRRR!!

That freaking non speaking english bittch didn't understand when I told her that its not my $3000 computer because the other 2 laptops have the same problem??? What part of that didn't she understand. Obviously if they are all having the same issue "It wouldn't be the computer... RIGHT?? WTF is wrong with those dumb azzzzes.
Anyways, Good luck to all of you and thanks for letting me vent ;)

my external motorola modem flashes the 3rd light when in the am.

lookat — Tue, 13 Oct 2009 09:56:01 -0700

I have more than once been told they would run tests on it. The modem has to be unplugged, and then 5 minutes later it usually reboots itself and all the lights work and then my internet connection works.
But, when will it happen again? I get a bit tired of calling dsl support when all they are going to do is tell me they will run a test on the server side.

Then I asked how much would it cost to get in line service. Then they transfer me to services depart. They tell me first the cost is only 7.50 or near that price, but after all is said and the sales associate finishes trying to sell me U-verse then he tells me I will have to pay 17.00 the first month, 18.00 after that and back down to 17.00 a month after that. I asked why 17.00? You told me it was about 7.50!

I called back about one hour later, asked them to cancel my order for in line service and
later went on line and read that there would be a charge for the first 30 days even if there were a cancellation of service, this being just an hour. The bill includes a confirmation of the added service which was a day after I called and asked them to cancel. They want to punish me for not keeping a service. I feel I have a right to change my mind, since after all the sales rep first told me one price then told me another!

broken wires? sure there is

Anonymous — Sun, 14 Jun 2009 11:26:32 -0700

So,I have this ATT type of "service" my phone line started to static..I call ATT repair they tell me the line tests OK
my DSL drops out anytime the phone rings...So I call them back,they send a "tech" out...This guy tells me I'll have you up in 15~20 minutes...coooool I think....He comes back & tells me there is a break in their line down the street & they will have it fixed in 24~48 hours. ATT calls back & says"Oh we can't do it for 10~14 days"

Now remember..there is a break in the line.... HOW & the Hell am I online?

So I call 'em back & ask how about giving me another pair of wires? ooh sorry there is a break in the line & the subcontractor is booked up we need to dig that up to repair it..What?! Doesn't ATT own a shovel or is it only used to shovel B.S. to their "customers" you know the ones that pay...in order for them to make a paycheck/profit
I'm an electrician so I know that "IF" there is a break in a wire..you Won't have a complete circuit...so my phone/dsl should Not be working.A bad or corroded splice/connection,yes.

No extra pair,no shovel,bad answers....but plenty of B.S.
Damn I want a job like this

If you tell a customer you'll be there in a day or two then be there...when the "tech" doesn't check with the company for exact details on service (age of computers/communications & all).....Fire 'em..one less monkey isn't going to spoil the parade

AT&T REALLY DOES SUCK

Anonymous — Thu, 05 Feb 2009 07:42:59 -0800

After being a longtime DSL customer and researching issues on my DSL modem, was told by AT&T - "DSL service is not available in my area?" Say what? I've only been a DSL customer for 9+ years - that was the last straw, they lie, they give you lip service and customer service is NOT in their vocabulary. Long story short, if you need to rip on someone in AT&T - here's the guy:

Andy Green - head of Customer relations AT&T corporate, NJ - 1800.848.4158 x 3033

Yahoo SBC DSL is just AT&T and it SUCKS!

cruisemates — Fri, 01 Aug 2008 13:59:26 -0700

I Had AT&T DSL installed in a vacation home. It was disconnected for a late bill, which I paid on the final day it was due - they disconnected anyway without telling me. I continued to pay bills. My account is current, my phone works.

I went to said vacation home - and discovered the DSL was turned off. I called to get it turned on. I have the line & DSL modem, I am paid up. How hard should that be?

Getting it restored was a joke. I was told I needed to start up NEW service, (though I debated with them as to why, I couldn’t win). “This is AT&T, this is how we do it”

So I placed that order for new service and was told it would take 4 days. WHY? just because this is AT&T. 4 days later, no service. I called back and eventually was told “It will be on in 6 hours.” Never came on.

I call & escalate. I am assured (”we’re so solly” East Indians, I heard it a hundred times.) it will be on the next day. Next day it never came on. I am SO pissed now.

Next morning I called again, new salesman/billing rep. He says,
“this is ridicilous, you should have been back on in a day, here is a new order, you will be on first thing tomorrow.”

Tomorrow comes. No DSL. I call tech support (India) , “we never got an order” But I have already placed TWO. They say, it is a billing issue, there is no active account. I ask to speak to a supervisor AGAIN. Get this, the same guy comes back (I am 100% sure) trying to disguise his voice. His voice is an East Indian version of Norm from Cheers, unmistakable.

He is pretending to be his supervisor. He tells me - “sorry, we have no order, I talk to sales and they say the best they can do is five days from now”

I am livid and hang up. I call Billing and ask to talk to highest manager there. This has now been six days of looking at a blinking red light on my modem. I tell him the whole story, he says “all your bills are paid, you are in our top credit category, you placed two orders, this makes no sense.” Him, doing his best job, finally says he can get it turned on, but it will be three more days. I won’t be here anymore by then, I’m going back home.

Ash Moles, Bucking Fastturds, Idjits!!!!

It isn’t just this, it is calling at least a dozen times, sitting on hold for 20 minutes between each call, people who ask you a dozen questions to verify who you are just to say “I can’t help you.” People who do not escalate EVER, they just transfer you to a different department, who in turn transfer you to a different department. I was transferred 30 times, 20 minutes on hold each time. At least three times I was just hung up on.

So far I have placed THREE DIFFERENT ORDERS and I still have no DSL. I work online, I need my Internet access. Each days is costing me money.

Do NOT deal with AT&T. They are faceless bureacratic dickheads who don’t care about customer service, and even when they do, they are as powerless as we are to get anything done. Keep your sanity, go with a local highspeed service provider.

AT&T is a PURE JOKE as a provider. Welcome to India.

Yahoo SBC DSL is just AT&T and it SUCKS!

cruisemates — Fri, 01 Aug 2008 13:58:35 -0700

I went to said vacation home - and discovered the DSL was turned off. I called to get it turned on. I have the line & DSL modem, I am paid up. How hard should that be?

Getting it restored was a joke. I was told I needed to start up NEW service, (though I debated with them as to why, I couldn’t win). “This is AT&T, this is how we do it”

I call & escalate. I am assured (”we’re so solly” East Indians, I heard it a hundred times.) it will be on the next day. Next day it never came on. I am SO pissed now.

Next morning I called again, new salesman/billing rep. He says,
“this is ridicilous, you should have been back on in a day, here is a new order, you will be on first thing tomorrow.”

He is pretending to be his supervisor. He tells me - “sorry, we have no order, I talk to sales and they say the best they can do is five days from now”

Ash Moles, Bucking Fastturds, Idjits!!!!

So far I have placed THREE DIFFERENT ORDERS and I still have no DSL. I work online, I need my Internet access. Each days is costing me money.

AT&T is a PURE JOKE as a provider. Welcome to India.

AT&T sucks - Third time my e-mail stopped working

Russel McDonald — Mon, 28 Jul 2008 23:34:34 -0700

My experience is no less frustrating than everyone elses here. My e-mail has stopped working three times now. The first two times I had to contact customer service and track down the right tech support person who cluelessly used the gosh-and-by-golly approach until it was working. Apparently they keep changing servers and authentication requirements without notifying anyone. And the second time I had to piece meal together the suggestions the last tech support gave until it worked. After being transfered a few times I had arrived at some guy I swear was working out of his bedroom. Sounded like I had disturbed him from his TV show or something. I'm a software engineer with 23 years experience and these guys are the worst I've seen!

Russel

AT&T messed up badly! Worst company I ever dealt with! Att suck

Anonymous — Wed, 05 Mar 2008 17:58:13 -0800

Today I got a call from a california collection agency regarding an ATT bill for 14.14, it's very funny that I got the refund check today in my mail box from ATT for 14.14. Here I will repeat the same question as last 10 times to ATT: What the hell is going on? This is a joke, right? U guys send me to a collection agency while send me a refund check for 14.14? This is freaking unbeliable. This is the reason why I cancelled all my ATT services, including iphone cellphone plan and DSL internet. You guys are messed up! I got to put that on my blog and put it on the web to let other people hear about this joke.
The reason I cancelled all my services with At&T is that they messed up my bill many times, they were sending my charge of my cellphone to the DSL and send the DSL charge to my iphone cellphone bill, and when i called back, they just transfer me from one dept to another dept, took hours to figure out it was their mistake. After I cancelled all the services and paid all my final bills, now they send me this! At&T really messed up and it is the worst company I ever dealt with!

AT&T Cutting Internet

Andrew — Sun, 02 Mar 2008 05:52:00 -0800

I called AT&T a while back because my internet connection was not as fast as I’d contracted for. It turns out that even though I contracted for the highest speed they advertised, someone at AT&T had bumped me down to a lower, cheaper speed! If you have AT&T, check your bill!!!

Has AT&T done this to you?

AT&T nighmares

Anonymous — Thu, 21 Feb 2008 14:21:31 -0800

I recently had a client in Chicago complaining of the internet dropping, knowing that AT&T would try to push this off as a internal issue, I ran virus & spyware scans. I updated all MS progs and updated the firmware on my firewall. After 2 weeeks of contacting AT&T support they finnaly admited to a problem w/ the line or their router. Their support suggested I change their router to a bridge and authenticate w/ my firewall. I acomplished this which did not resolve. They told me they would send a tech out before 5:00. At 4:30 I got a call from the tech saying he may not make it and he needed a user name and password for AT&T. I told him to call my client to arange his arrival time and he did not need a password as he would be seting up the router as a bridge. He became irate that I was telling him how to do his job. At 6:15 I recived a call from my client that he never recieved a call. After calling back AT&T and waiting on hold for 1 hr, I spoke w/ a rep who assured me he would call the client and would add notes to not change any passwords and to set bridge mode. 9:30 the next day, still no call or show from AT&T. At 10:30 the tech arrived on site telling me he had installed the router and needed me to change the password on my firewall!!!! I walked my client through this and then had to reexplain to the AT&T tech that the reason the internet was down was that he had not set the router into bridge mode. After explaining again to him how to make these changes my internet came back up. however 2 hours later the internet drops began again! I called AT&T to vent and setup another visit. Here we go again. I service over 50 businnesses in the Chicago and NW IL area and am going to switch every one of my clients off of this horrible service.

ATT SUCKS!!!

Anonymous — Fri, 08 Feb 2008 16:23:33 -0800

I have spent a month trying to setup my ATT land line for DSL internet. The only reason I got a land line is because they could not get my pre-existing tether internet hooked back up on my new computer. After wasting hours and days on tech support, ATT said its my computer,(the typical response when they cant fix, its your fault). Only solution to get me internet was the land line. This has now taken almost 2 weeks and still does not work. As well they attached my new att.yahoo.dsl to my existing yahoo email account, and totally screwed that up! Now att and my yahoo dont recognized pw and login I have used for the last 8 years. I had to have them cancel my never working dsl line to fix my yahoo address. This is still my on going problem as of this morning Fed. 8, 2008. I have told att if is is not fixed tonight by 6pm I will cancel all services and expect full refund of charges and a credit for my loss of money because of their obvious inefficiency's. Why do they offer services that dont work! and cant seem to fix. We all pay way to much for this huge corporate company not to have its shit together. As well I did not choose ATT, I was a Cingular customer, I never had problems with them. As soon as it became ATT went to shit! So anyway I agree with FUCK YOU ATT! All million of the 800 numbers are no help at all complete waste of everyones time.

ATT/Yahoo email help (via

Anonymous — Tue, 05 Feb 2008 09:10:26 -0800

ATT/Yahoo email help (via email) originates from servers in East Timor. There are no people involved whatsoever, and the replies are all autoresponds generated by keyword recognition software developed in China. In fact, the upper management of ATT/Yahoo is composed of actual clones who trace their origins to a basement laboratory at the University of Chicago which was previously used for fission radiation experiments which ultimately resulted in the development the atomic bomb. Their present plans include selling the entire ATT/Yahoo infrastructure to the Chinese who intend to use it to destroy western society as we know it.

wow. this blogger (for one

Anonymous — Sat, 02 Feb 2008 14:23:43 -0800

wow. this blogger (for one of the telecom trade mags) just sent AT&T to the dog house. "Why I'm Finished Doing Business w/ AT&T"

http://www.multichannel.com/blog/1300000330/post/400020840.html

Cancelled after 2 days

Anonymous — Thu, 29 Nov 2007 19:03:13 -0800

Hands down the worst customer service. The call center is a joke, just a nightmare.

Life-long hater of AT&T

Good luck, and Godspeed

There is help if you are looking for it.

james — Thu, 03 May 2007 17:33:50 -0700

These guys over in the what appears to be an "AT&T direct" forum appear to be able to help people. Might give them a shot, they seem to help many over there. The one I worked with was a "beach boy" but is now known as david is who fixed my problems with a rather weird problem with a dsl line.

Maybe he can help you guys and gals out too.

http://www.dslreports.com/forum/sbcdirect

Boy SBC/ATT online ordering, do you ever suck

brad — Sat, 14 Jan 2006 14:29:44 -0800

Can giant companies, especially monopolies, ever get it right? Listen to this litany of the efforts to move my phone service, and get DSL.

SBC offers rebate of the $35 install fee if you order your service transfer online. Great.
First attempts to do it fail. When it says I can’t do this, it gives me an 800 number to dial to make the trasnfer. Number asks me which state I am in, and offers a choice of Texas, Oklahoma and a few other Southern states. Press 0, eventually get to agent who says, “You’re in California, I can’t help you.”
Try to call California customer service. Long IVR and long wait. Have no idea who to ask to fix web problem.
Email online customer service. A few days later I get a canned meaningles response, as is so common with online customer service these days.
Notice there is a $100 gift card offer if you sign up for DSL online. That’s great, since at the 6 month promo price, you can effectively get DSL free for 6 months if you want it.
Promo notice says terms of $100 gift card can be found at www.sbc.com/polarexpress. This URL just redirects to the AT&T home page. Mucked up in the merge. Nobody knows who to tell to ask to fix it. Did email customer service, never heard back. Nobody at the live agent desk knows the terms of the online promotion of course.
Phone customer service says they can take my order, but will charge me $35. I should have accepted that then and there!
Instead I try online transfer again. Now it lets me in. But it can’t find “23rd avenue” in their database. I try many permutations
Eventually call agent again. Long, long wait again. Agent says, “Oh, we spell it ‘23D avenue’” — gee, that’s obvious.
Yes, I order the transfer to address on 23D avenue. That works. It asks if I want DSL too.
Note that while I am moving the phone, I am not changing the billing address which was always a different location. I have to re-enter my billing address.
I order DSL. It asks for new phone number and account code. It says order is taken, but account code was incorrect. I’m presuming that’s because there’s a new phone number. Says somebody will contact me in 48 hours to verify account code.
No sign of DSL order. I phone. They say no sign of order, and can’t place order on phone number yet to be installed. I phone again, they confirm account code is the same for me with the new number as with the old.
Still no sign of DSL order. Promoted to smarter agent. Smarter agent says DSL order was “dropped” due to some problem, possibly not being able to find new target address. (Though it says 23D on the order.) Can’t place order. Old number at the location does not match the address. Some other disconnected number is also ringing the phone at the new location!
Transfer to yet smarter agent. 10 minute wait. I explain I want the gift card, but deadline for ordering is the 15th. Other agents have now said I can’t order until I get dial tone, which is the 18th.
Smarter agent says she can place the order for me even though there is no dial tone. However, won’t get $100 gift card. Puts note in file about how order was dropped due to their error so if I am crazy enough, I can call to try and get it.
In theory order is now in place, but for another week after I get dial tone. So no DSL for a while.

Who knows how many hours of time wasted in all this? I would not have SBC at all if not for the fact you must get SBC voice to get DSL at a good price, and it is a good backup if you do have a VoIP failure in any event.