Submitted by brad on Thu, 2010-09-16 12:20.
Just back from some time on the road, which always prompts me to think of ways to improve travel.
First, and most simply: Every hotel room comes with a small foldable stand on which to put your suitcase. The problem is they all come with exactly one of these. In some rooms there is space on the tables or dresser for another bag, but often there is not. Doing solo business travel I have just one bag, but all couples, and many solo wanderers have more than one, and so you end up putting bags on the floor. It’s quite annoying, since these stands can hardly be very expensive — folding cloth and metal chairs can be had for $10 in most stores. I’ve only tried once or twice to ask housekeeping for another, and been surprised to learn they don’t keep spares. Frankly, I think it would be cheaper to just put 2 in every room than waste staff time delivering extras, but either would work. And the hotel often knows if a room is booked for 2 rather than one in advance. If you have a bellman take up your bags, not only does the bellman see how many bags you have but it’s a sure thing you have several. Every bell station should have some extra racks and throw what is needed on the luggage cart.
Next, I think it would be interesting to see car rental companies develop cars just for road trips. They are the largest buyers of cars (and often owned by car companies) so custom cars are not out of the question. SUVs and some minivans contain many of the features of a road trip car, but they are often 3 times as expensive when reserved in advance, and 1.5x to 2x more expensive in gasoline usage. What features might a road trip car have? read more »
Submitted by brad on Tue, 2010-08-17 11:19.
Everybody knows about the Jet Blue attendant who flew off the handle when he got hit in the head by a bag and had fights with passengers over stored carry-ons. And we know airlines are starting to charge higher fees for checked bags (and even carry-ons) which netted them over $700 million last year. This pushes more people to want to use carry-on bags, which we already wanted to save time, and that means more waits at security and more waits getting on and off flights.
I admit to being a heavy user of carry-on bags. For one thing I usually have lots of camera equipment with me which is too fragile to check unless I have bulky foam cases. Which they then might lose, and which means getting to the airport around 20 to 30 minutes earlier and leaving it 15 minutes later with several more bags. (And perversely, paying more on some airlines.)
The system is getting stretched. I’ve often thought about one useful solution, which would be standardized carry-on bag racks with rails. The standard sized bags would quickly slick in and click-lock in place. No doors even (except for aesthetics) and no fussing with overhead bags, or rearranging. Perhaps some small unstructured place on top or between for coats and purses and laptop bags but mostly they would go under the seat, or in the seat pocket. (Currently they are not permitted in the seat pockets but these could be strengthened and given a closure so the computer can’t fly out in a crash.)
Add to this a system of official gate-check racks. These racks would be there at the gate or in the jetway. If need be they would be mounted in a special elevator or forklift so that they can be quickly and reasonably gently inserted and removed in the cargo hold. These racks would include some rails for standardized bags (especially on puddle-jumper planes which can’t have as many overhead rails) and some amorphous sections with strong cargo netting. They would have shock absorbers to reduce shocks when they are put on the plane or taken out. You would place your items in these racks yourself — in parallel with other passengers, in a wide space where doing so is not blocking others — and the goal would be that you could put semi-fragile items, including things like cameras and laptops into the racks with full confidence. To help with this, we could have a camera on the wing which feeds the seatback screens so that passengers could watch this module as it is loaded and unloaded. This would do a lot to ensure that it is treated with care in a way that checked luggage often is not. read more »
Submitted by brad on Tue, 2010-06-15 21:27.
Last week, on my trip to Berlin, I managed to drop my passport. I don’t know where — it might have been in the bathroom of Brussels airport trying to change clothes in a tiny room after a long red-eye, or it might have been when Brussels Air made me gate check a bag requiring a big rearrangement of items, or somewhere else. But two days later, arriving at a Pension in Berlin I discovered it was missing, and a lot of calling around revealed nobody had turned it in.
In today’s document hungry world this can be a major calamity. I actually have a pretty pleasant story to report, though there were indeed lots of hassles. But it turned out I had prepared for this moment in a number of ways, and you may want to do the same.
The upshot was that I applied for a passport on Wednesday, got it on Thursday, flew on Friday and again on Monday and got my permanent
passport that same Monday — remarkable efficiency for a ministry with a reputation for long bureaucracy.
After concluding it was lost, I called the Canadian Embassy in Berlin. Once you declare the passport lost, it is immediately canceled, even if you find it again, so you want to be sure that it’s gone. The Embassy was just a couple of U-bahn stops away, so I ventured there. I keep all my documents in my computer, and the security guy was shocked I had brought it. He put all that gear in a locker, and even confiscated my phone — more on that later. read more »
Submitted by brad on Fri, 2010-06-04 09:19.
Since I’m on the road (Washington DC right now, then Berlin on Monday for a few days and then Toronto for the weekend of the 11th) I will lament on the problem I have noted before in travel power. We have to carry so many chargers. I have also found it’s a pain to take them all out and put them back in again.
So how about an electrified rollaboard travel bag. It would plug in, and of course you would have the right adapters for the countries you are going to. Then, along the bottom it would offer a power strip of sorts, with receptacles for your home plug form. The back of these units tends to have spare room due to the bars.
It would also feature an internal USB powering hub, with a few USB jacks, but also built in would be some retractable cables with micro-usb (the new power standard for phones and some other devices) or mini-usb if you still need that. (Alternately have one and adapters for the other.)
Next a universal battery charger. They sell these now with plates that adapt to the various camera batteries, and they even have plates for nimh AA batteries etc. Perhaps even 2 plates.
And of course a universal laptop power supply, but this needs a somewhat long cord. Now I know, you need a power supply to carry with the laptop to meetings, so do you want to carry two? Perhaps not, but I actually like to when space is not super tight. It’s possible this supply could be done in a way that it can snap out, and so all you carry is an extra wall cord. Since I like retractables however you might want another laptop cord and special tip for it.
The advantage: One thing to plug in and unplug when you go from room to room.
And the fact that the wheelies, because of their carry handle, tend to have some extra room to put stuff if it is built in.
The downside: Standards change and your wheelie could get obsolete. The x-ray people may take a bit of time to get used to it as well.
Submitted by brad on Thu, 2010-04-15 14:15.
I recently stayed at the home of a friend up in Vancouver. She had some electrical wiring problems, and since I know wiring, I helped her with them as well as some computer networking issues. Very kindly she said that made me a houseguest from heaven (as opposed to the houseguests from hell we have all heard about.) I was able to leave her place better than I found it. Well, mostly.
This immediately triggered a business idea in my mind which seems like it would be cool but is, alas, probably illegal. The idea would be a service where people with guestrooms, or even temporarily vacant homes, would provide free room (and board) to qualified tradespeople who want to have a cheap vacation. Electricians, handypeople, plumbers, computer wizards, housepainters, au pairs, gardeners and even housecleaners and organizers, would stay in your house, and leave it having done some reapirs or cleanup. In some cases, like cleanup, pool maintenance and yard sweeping, the people need not be skilled professionals, they could be just about anybody.
Obviously there would need to be a lot of logistics to work out. A reliable reputation system would be needed if you’re going to trust your house to such strangers, particularly if trusting the watching of your children. You would need to know both that they are able to do the work and not about to rob you. You would want to know if they will keep the relationship a business one or expect a more friendly experience, like couch surfing.
In addition, the homeowners would need reputations of their own. Because, for a skilled tradesperson, a night of room and board is only worth a modest amount of work. You can’t give somebody a room and expect them to work the whole day on your project — or even much more than an hour. Perhaps if a whole house is given over, with rooms for the person and a whole family, more work could be expected. The homeowner may not be good at estimating the amount of work needed, and come away disappointed when told that the guest spent 2 hours on the problem and decided it was a much bigger problem.
Trading lodging for services is an ancient tradition, particularly on farms. In childcare, the “au pair” concept has institutionalized it and made it legal.
But alas, legality is the rub. The tax man will insist that both parties are making income and want to tax it, as barter is taxable. The local contractor licencing agency will insist that work be done only by locally licenced contractors, to local codes, possibly with permits and inspections. And immigration officials will insist that foreign tourists are illegally working. And there would be the odd civil disputes. An unions might tell members not to take work even from remote members of cousin unions.
The civil disputes could be kept to a minimum by making the jobs short and a good deal for the guests, since for the homeowners, the guest room was typically doing nothing anyway — thus the success of couch surfing — and making slightly more food is no big deal. But the other legal risks would probably make it illegal for a company to get in the middle of all this. At least in the company’s home country. A company based in some small nation might not be subject to remote laws. read more »
Submitted by brad on Sat, 2010-04-03 00:35.
I love online check-in, and printing your boarding pass at home to avoid doing anything but going to the gate at the airport. Airlines are even starting to do something I asked for many years ago and sending a boarding pass to the cell phone that can be held up to a screen for check-in.
But if they can’t do that, I want them to let me to print my boarding pass long before my flight. In particular, to print my return boarding pass when I print my outgoing one. That’s because I have a printer at home but often don’t have one on the road.
Of course, you can’t actually check in until close to the flight, so this boarding pass would be marked as preliminary, but still have bar codes identifying what they need to scan. On the actual day of the flight, I would check in from my phone or laptop, so they know I am coming to the plane. There’s no reason the old boarding pass’s bar codes can’t then be activated as ready to work. Sure, it might not know the gate, and the seat may even change, but such seat changes are rare and perhaps then I would need to go to a kiosk to swap the old pass for a new one. If the flight changes then I may also need to do the swap but the swap can be super easy — hold up old pass, get new one.
I could also get a short code to write on the pass when I do my same-day check-in, such code being usable to confirm the old pass has been validated.
Submitted by brad on Thu, 2010-03-04 17:34.
One of the world’s favourite (and sometimes least favourite) topics is the issue of terrorism and security. On one side, there are those who feel the risk of terrorism justifies significant sacrifices of money, convenience and civil rights to provide enough security to counter it. That side includes both those who honestly come by that opinion, and those who simply want more security and feel terrorism is the excuse to use to get it.
On the other side, critics point out a number of counter arguments, most of them with merit, including:
- Much of what is done in the name of security doesn’t actually enhance it, it just gives the appearance of doing so, and the appearance of security is what the public actually craves. This has been called “Security Theatre” by Bruce Schneier, who is a friend and advisor to the E.F.F.
- We often “fight the previous war,” securing against the tactics of the most recent attack. The terrorists have already moved on to planning something else. They did planes, then trains, then subways, then buses, then nightclubs.
- Terrorists will attack where the target is weakest. Securing something just makes them attack something else. This has indeed been the case many times. Since everything can’t be secured, most of our efforts are futile and expensive. If we do manage to secure everything they will attack the crowded lines at security.
- Terrorists are not out to kill random people they don’t know. Rather, that is their tool to reach their real goal: sowing terror (for political, religious or personal goals.) When we react with fear — particularly public fear — to their actions, this is what they want, and indeed what they plan to achieve. Many of our reactions to them are just what they planned to happen.
- Profiling and identity checks seem smart at first, but careful analysis shows that they just give a more free pass to anybody the terrorists can recruit whose name is not yet on a list, making their job easier.
- The hard reality is, that frightening as terrorism is, in the grand scheme we are for more likely to face harm and death from other factors that we spend much less of our resources fighting. We could save far more people applying our resources in other ways. This is spelled out fairly well in this blog post.
Now Bruce’s blog, which I link to above, is a good resource for material on the don’t-panic viewpoint, and in fact he is sometimes consulted by the TSA and I suspect they read his blog, and even understand it. So why do we get such inane security efforts? Why are we willing to ruin ourselves, and make air travel such a burden, and strip ourselves of civil rights?
There is a mistake that both sides make, I think. The goal of counter-terrorism is not to stop the terrorists from attacking and killing people, not directly. The goal of counter-terrorism is to stop the terrorists from scaring people. Of course, killing people is frightening, so it is no wonder we conflate the two approaches. read more »
Submitted by brad on Wed, 2010-02-17 20:26.
On a recent trip on a plane equipped with personal inflight video screens for each seat, I decided to watch a movie quickly and then have a nap. So I started watching the movie right after settling into the seat, about 20 minutes before takeoff. I figured with that I would watch the 1:30 minute movie through the meal service and be ready for the nap about an hour into the flight. What I learned instead was a greater awareness of just how many announcements there are on a typical flight these days. That’s because the in-flight system paused the video with each announcement and put it through my noise cancelling headphones.
The many announcements included:
- The routine ones about the process of takeoff. Door closing. Seatbelt sign on. Various blah-blah-blah
- The huge array of safety announcements and instructions I’ve seen literally hundreds of times.
- A very few useful announcements: Destination check, reasons for delay, updates on flight time.
- Some possibly useful announcements (cell phones off now, OK to use electronics now.)
- Ads: Join our frequent flyer program, get our frequent flyer card, shop from the duty free cart, buy meals, buy drinks (which did not even apply to those not in coach.)
The cacophony is getting worse, almost as bad as when you’re sitting in the terminal with the endless announcements. They know people hate that in the terminals and offer the paid lounge with no announcements, but I’ve said they should just use cell phones instead and give us peace. On Japanese Shinkansen, they also offer a “quiet car” with no announcements — it is up to you to set your own alarm to make sure you don’t miss your stop if you want to sleep or relax. The trains are so on-time you can do this.
How about doing something like this, at least on a modern airplane where you have a personal screen for each seat? read more »
Submitted by brad on Tue, 2010-02-16 19:02.
I recently went to the DLD conference in Germany, briefly to Davos during the World Economic Forum and then drove around the Alps for a few days, including a visit to an old friend in Grenoble. I have some panoramic galleries of the Alps in Winter up already.
Each trip brings some new observations and notes.
- For the first time, I got a rental car which had a USB port in it, as I’ve been wanting for years. The USB port was really part of the radio, and if you plugged a USB stick in, it would play the music on it, but for me its main use was a handy charging port without the need for a 12v adapter. As I’ve said before, let’s see this all the time, and let’s put them in a few places — up on the dashboard ledge to power a GPS, and for front and rear seats, and even the trunk. And have a plug so the computer can access the devices, or even data about the car.
- The huge network of tunnels in the alpine countries continues to amaze me, considering the staggering cost. Sadly, some seem to simply bypass towns that are pretty.
- I’ve had good luck on winter travel, but this trip reminded me why there are no crowds. The weather can curse you, and especially curse your photography, though the snow-covered landscapes are wonderful when you do get sun. Three trips to Lake Constance/Bodenzee now, and never any good weather!
- Davos was a trip. While there was a lot of security, it was far easier than say, flying in the USA. I was surprised how many people I knew at Davos. I was able to get a hotel in a village about 20 minutes away.
On to Part Two read more »
Submitted by brad on Fri, 2010-02-05 10:47.
I’ll have many more observations about my recent trip to DLD, Davos and the Alps soon, but one thing I’ve decided I do want to find (or train) is a travel agent/helper who can assist well with unscheduled travel (ie. a road or railpass trip.)
With unscheduled travel, you don’t know in the morning where you will end up that night. You only figure it out later in the day. Sometimes you just drive until it starts getting late and then you pick where you will end the night. It’s hard (or expensive) to do this in high season but in low season you can always find a room, and I and many others like that sort of freedom.
So when you do pick where you want to end up you have a few options:
- You can have a guidebook or database (such as AAA in the USA) and phone around places until you get something you like
- You can hunt around for web access (better if you have a data plan on your phone) and use sites like TripAdvisor and the various booking search engines (like Kayak/Sidestep) to find a decent hotel at a good price.
- You can just drive into town and look for Vacancy/Zimmer Frei signs and go in and ask the price.
- You can find somebody to do this for you.
There are problems with all these approaches. Method 3 (especially using tripadivsor) helps you avoid turkey hotels and find the better values. However, the databases cover only a fraction of the hotels, and the online reservations systems also cover only a small fraction of hotels in an area. There will be better values out there. On the other hand, many hotels offer a better price through the internet than if you call them, or will charge even more if you just walk in. read more »
Submitted by brad on Mon, 2009-10-12 15:06.
Just back from a weeklong tour including speaking at Singularity Summit, teaching classes at Cushing Academy and a big Thanksgiving dinner (well, Thanksgiving is actually today but we had it earlier) and drive through fabulous fall colour in Muskoka.
This time United Airlines managed to misplace my luggage in both directions. (A reminder of why I don’t like to check luggage.) The first time the had an “excuse” in that we checked it only about 10 minutes before the baggage check deadline and the TSA took extra time on it. The way back it missed a 1 hour, 30 minute connection — no excuse for that.
However, again, my rule for judging companies is how they handle their mistakes as well as how often they make them. And, in JFK, when we went to baggage claim, they actually had somebody call our name and tell us the bag was not on the flight, so we went directly to file the missing luggage report. However, on the return flight, connecting in Denver to San Jose, we got the more “normal” experience — wait a long time at the baggage claim until you realize no more bags are coming and you’re among the last people waiting, and then go file a lost luggage report.
This made me realize — with modern bag tracking systems, the airline knows your bag is not on the plane at the time they close the cargo hold door, well before takeoff. They need to know that as this is part of the passenger-to-bag matching system they tried to build after the Pan Am 103 Lockerbie bombing. So the following things should be done:
- If they know my mobile number (and they do, because they text me delays and gate changes) they should text me that my luggage did not make the plane.
- The text should contain a URL where I can fill out my lost luggage report or track where my luggage actually is.
- Failing this, they should have a screen at the gate when you arrive with messages for passengers, including lost luggage reports. Or just have the gate agent print it and put it on the board if a screen costs too much.
- Failing this, they should have a screen at the baggage claim with notes for passengers about lost luggage so you don’t sit and wait.
- Failing this, an employee can go to the baggage claim and page the names of passengers, which is what they did in JFK.
- Like some airlines do, they should put a box with “Last Bag, Flight nnn” written on it on the luggage conveyor belt when the last bag has gone through, so people know not to wait in vain.
I might very well learn my luggage is not on before the plane closes the door. In that case I might even elect to not take the flight, though I can see that the airline might not want people to do this as they are usually about to close the door, if they have not already closed it.
Letting me fill out the form on the web saves the airline time and saves me time. I can probably do it right on the plane after it lands and cell phone use is allowed. I don’t even have to go to baggage claim. Make it mobile browser friendly of course.
Submitted by brad on Sat, 2009-09-12 15:15.
I just decided to cancel my AAdvantage credit card for a 1% cashback card with no annual fee. Many people have the frequent flyer cards so let’s consider the math on them. They typically come with a high annual fee (around $80) while other cards have no fee and other rewards.
Let’s say you spend $25,000 per year on the card, which is enough for 25,000 miles or one domestic flight on the typical airline. With a typical cashback card you get 1% back though some cards give 2% or even 4% back on certain classes of purchases. I have an Amex from Costco that gives 3% on gasoline and 2% on travel expenses, but Amex is not as accepted as Visa or MC.
- Your cash cost for the 25K miles is $250 plus the $80 annual fee = $320
- There are varying taxes and fees on award tickets, as low as $8 but sometimes much higher
- If you are booking less than 3 weeks in advance, fees of $50 to $100 will apply
- Finding available award seats can be quite difficult, the supply is far lower than for cash seats in most cases. There are also blackouts.
- You will not receive miles for your trip. A typical cross-country return is 5,000 miles, of $50 at the 1% rate, $80-$100 at the rate airlines claim
- Most people use miles long after they earn them, and in fact have a large balance. So a time discount should apply. Miles sitting in accounts earn no interest, cash does.
As such the free trip is harder to get and costs $400 to $500. But that is not far from (and sometimes more than) the cash price of a ticket.
But cash is of course a much more flexible thing — you can use it for anything, not just airline tickets. There are a raft of cards out there
now which tout “miles on any airline” and what they really give you is a 1% cashback that is only good on airlines. General 1% cashback is much better.
There is an argument that upgrades do much better. Upgrading with miles can be cheaper than upgrading with cash, since the cash price of business class seats is very high. However, as you learn if you are not a top elite flyer, upgrades are quite hard to get. Others are ahead of you in line. AA also instituted a cash co-pay on upgrades making them more expensive than before when done with miles.
If you spend less than $25K per year on the card, the math gets even worse. At $12.5K per year, you gave up at least $460 to $550 for your free ticket, and when the tickets are available on miles, the cash fare is often lower. If you spend much more a year, the cost may make some sense.
A common trick for people who have mileage cards is to pick up group checks at restaurants and have everybody pay you cash. However, the cards that give 3% cashback at restaurants like the Amex are much better for this.
Submitted by brad on Wed, 2009-06-24 11:27.
Yesterday it was announced that “Clear” (Verified ID Pass) the special “bypass the line at security” card company, has shut its doors and its lines. They ran out of money and could not pay their debts. No surprise there, they were paying $300K/year rent for their space at SJC and only 11,000 members used that line.
As I explained earlier, something was fishy about the program. It required a detailed background check, with fingerprint and iris scan, but all it did was jump you to the front of the line — which you get for flying in first class at many airports without any background check. Their plan, as I outline below, was to also let you use a fancy shoe and coat scanning machine from GE, so you would not have to take them off. However, the TSA was only going to allow those machines once it was verified they were just as secure as existing methods — so again no need for the background check.
To learn more about the company, I attended a briefing they held a year ago for a contest they were holding: $500,000 to anybody who could come up with a system that sped up their lines at a low enough cost. I did have a system, but also wanted to learn more about how it all worked. I feel sorry for those who worked hard on the contest who presumably will not be paid. read more »
The background check
Submitted by brad on Mon, 2009-05-25 14:10.
I have a lot of peeves about airports, like almost everybody. One of them is the constant flow of public address announcements. They make it hard to read, work or concentrate for many people. Certainly it’s hard to sleep. It’s often even hard to have a phone call with the announcements in the background.
One solution to this is the premium airline lounges. These are announcement-free, but you must watch the screens regularly to track any changes. And of course they cost a lot of money, and may be far from your gate.
Some airlines have also improved things by putting up screens at the gates that list the status of standby passengers and people waiting for upgrades. This also saves them a lot of questions at the gate, which is good.
But it’s not enough. Yet, even in a cheap restaurant, they often have a solution. They give you a special pager programmed to summon you when your table or food is ready. It vibrates (never beeps) and they are designed to stack on top of one another for recharging.
Airports could do a lot better. Yes, they could hand you an electronic pager instead of/in addition to a boarding pass. This could be used to signal you anywhere in the airport. It could have an active RFID to allow you to walk though an automatic gate onto the plane with no need for even a gate agent, depositing the pager as you board.
Each pager could also know where it is in the airport. Thus a signal could go out about the start of boarding, and if your pager is not at the gate, it could tell the airline where you are. If you’re in the security line, it might tell you to show the pager to somebody who can get you through faster (though of course if you make this a regular thing that has other downsides.) read more »
Submitted by brad on Thu, 2009-05-14 21:00.
Years ago I asked that they let me buy a SIM card in the airport arrivals area and now they often do. I also started a forum here on the best company to buy a prepaid SIM from in each country which has a fair bit of traffic.
And indeed, I have been doing that, because often roaming rates remain obscene. I dropped my Canadian SIM when Sprint offered a plan with 20 cent/minute roaming in Canada that I can turn on for $3/month — this was comparable to the prepaid price I was getting, and prepaid had the “overhang balance” problem I will discuss below. But I’ve gotten or been loaned local SIMs in several countries to good use — especially when both I and my travel companion have one so we can use our cell phones as radios.
But a few problems exist with getting a local SIM. First, you have to get one. The cheapest place to do this is usually the local cell phone shops that can be found in most urban shopping areas. If you plan ahead, you can get one mailed to your hotel, though the companies that do this which aim at tourists always overcharge — perhaps enough to wipe out your savings if your call volume is modest or your stay short. The ideal SIM is near-free, and can be found where you enter the country.
Next, you must fill the account. Almost everywhere, you must use prepaid cards bought for cash from the shops, as they will not let you fill, or refill, with an out-of-country credit card, for supposed security reasons. This is annoying because you don’t want to have a large balance remaining (overhang) on your prepaid account when you leave the country, unless you will be back before it expires. (Sometimes you can use it up in other countries with obscene roaming rates, but often not even then.) But you also don’t want to have to risk running out of minutes in the middle of a call.
The answer: Let me put a fat balance on my prepaid account, and let me refund all or most of it when I am done — ideally back to my credit card when I leave.
The cell company loses that wasted balance, sure, but instead, I am prone to use the phone more if I have a large enough balance and a good enough rate that I don’t have to worry. I will use it like a local. This would be a good competitive edge that would make the difference if I were buying a SIM. You could offer this only to people from out of the country but I see no reason not to offer it to local users too.
Yes, processing the refund has a small cost. If you insist, don’t refund the last few bucks to cover your costs. Or alternately, let me do “minutes transfer” to other prepaid users. Then I could meet somebody (or go into a shop) and transfer the minutes and get cash for them.
Of course, it would also be nice if you would let me just buy a monthly plan deal for just one month, with no contract. Cell companies seem loathe to do this, but T-Mobile in the USA has just started doing exactly that with their flex-pay. In that system you pre-pay for one month of any monthly plan, and if you think you will use more than the minutes on that plan, you can put money into an overage account. But you can’t get it back, so that’s one modification to add. But frankly I would probably never go over the monthly plan I bought in a typical trip.
The remaining big headache is data. Getting a prepaid plan with data at a decent price (or any data at all) can be hard. Those from the USA are used to unlimited data, which they resist selling in many countries. Those from the USA who bring their phones overseas and forget to turn off roaming data often find nightmare bills of many thousands of dollars. The world has to figure this out. Still, those who are used to fancy network PDA phones often find themselves literally lost without their Google Maps Mobile or their e-Mail. We need a way to roam data selectively, letting some apps use limited data budgets but preventing others if we can’t get a decent data price plan. E-mail apps can go into low-data move (never download attachments or long messages automatically, just imap headers) and less frequent checking. If one is careful, one can get something decent at the $2/megabyte (or $10/megabyte) crazy prices for mobile data roaming.
Oh yeah, and think about doing 2-SIM offers to tourists, who often arrive in pairs. Especially if they include cheap mobile-to-mobile calling in the pair.
Submitted by brad on Mon, 2009-05-11 20:42.
Yesterday I took my first flight on Virgin America airways, on the IAD-SFO run. Virgin offered a tremendous price (about $130 one way) but it’s worth examining how they have made use of technology on their planes. Mostly I usually end up on United, which is by far the largest carrier at SFO. Because of this, I fly enough on it to earn status, and that it turn provides a seat in their Economy Plus section which has more legroom, priority boarding and in theory, an empty middle if there are empty middles. This is 90% of the value of the status — the other main value, ability to upgrade, is hard to actually make use of because business class is usually full. The extra legroom is surprisingly pleasant, even for a widebody individual like myself who would much prefer extra width if I had a choice.
Other than Economy Plus (and some very nice business class on some of the long-haul planes,) United is falling behind other airlines. It would be hard to recommend an ordinary coach seat. The one big amenity that more and more other airlines are providing is power in coach, in particular 115v AC power which is more flexible than the older 15vdc “Empower” system United uses in business class. The main downside of the 115v connections is they tend to be mounted under the seats, making them hard to get to. Air Canada has put them in the personal video panels. Virgin placed them under the seats but high and forward enough to be reached (if you knew what you were looking for) but also so close as to make wall-warts bump against your legs. Virgin also offered USB jacks down under the seats, also hard to get to. Even if you don’t want to put 115v up higher, USB charging jacks are better placed in the video console/seatback I think.
American Airlines has a mix of DC and AC power, but still makes it available in coach. Continental has put EmPower on some planes in the front half of coach, but some newer planes have AC power all the way through coach. read more »
Submitted by brad on Mon, 2009-04-13 13:31.
What should be in a good hotel room?
Well, one thing that’s easy to add to the list is a powered USB hub, with as many as 6 ports and a 3 amp power supply. Toss in some mini-USB cables (possibly just built into the hub) as they have become, for better or worse, the present-day universal charging standard. (At only 2.5 watts, USB is a bit anemic as charging standard, but it’s what we have for now.) A mouse would be nice too, but is a security risk.
Alas, we can’t have a keyboard on it, as nice as that would be, since that can’t be trusted. It might have a keylogger put in it (even by the previous occupant of the room) to grab passwords.
Now this is a fairly cheap item (under $20) and like many other hotel items, it could also be available at the front desk, though it’s so cheap I don’t see a reason for that. While you could not be sure it would be there at every hotel, it would still be useful, since it can add to the charging you bring, and most laptops can be a charging station if you are willing to leave them on overnight. It’s also useful as a hub. Indeed, have two, one on the desk, and one by the bed for cell phones.
We’re almost ready to not need the hotel phone unless you are coming from overseas and pay ridiculous roaming charges. But they still need it to call you sometimes, and I don’t want to have to hand over my mobile number at check-in.
Most hotel rooms now are getting a flat-screen HDTV. That’s great, but rarely do they offer up the VGA port that many of these TVs have, or a cable to plug it in. I recommend a 1080p TV for each room, located in such a way that it can be an external monitor for my laptop. As such there should be a VGA cable connected or handy. The TV could also be connected to the USB hub, and use a video over USB protocol for devices that have USB out but not video out. (This usually needs a driver and has some limitations.) read more »
Submitted by brad on Sat, 2009-04-11 08:33.
Lots of people are doing it — using their digital camera as a quick way to copy documents, not just for taking home, but to carry around. Rather than carry around a large travel guidebook (where most of the weight is devoted to hotels and restaurants in other towns) we normally just photograph the relevant pages for the area we will be exploring. We also do it even with portable items like guides and travel maps since we don’t really want the paper. We also find ourselves regularly photographing maps of cities, facilities and transit systems found on walls. We will photograph transit timetables: take a ferry out, photograph the schedule of ferries going back. In countries where you can’t write the language, photographing the names of destinations, so you can show it to cab drivers and locals is handy.
Yes, I have also seen copyright violation going on, with people taking a temporary photograph of somebody else’s guidebook, or one in a library or hotel. Not to save money, but for the convenience.
While I still think a dedicated travel device makes sense when doing tourism, cameras should embrace this function. Some travel guides, such as Lonely Planet, will sell you a PDF version of the book or chapters in it. Perhaps being able to read PDFs is more than a camera wants to do, but these could be converted to PNGs or some other clear and compact format. A very simple book browser in the camera is not a tall order, considering the level of processing they now have. Though there seems to be a lot to be said for the simplicity of the camera’s interface, where you turn a wheel to find a page and then zoom in. If there’s a browser it had better be easier to use than that.
However, even simpler would be a way to tag a photo as being text (indeed, many cameras could probably figure out that a photo is dense with text on their own.) Such photos would be put into their own special folder, and the camera’s menu should offer a way to directly go to those photos for browsing.
I realize the risk here. Forced convergence often results in a device that does nothing well. In this case people are already using the camera for this, because it is what they are carrying. There is already pressure to make camera screens bigger and higher resolution, and to give them good interfaces to move around and zoom in.
In time, though, travel guides might deliberately make versions that you store on the flash card of your camera. Of course, you can already do this on your PDA, and I read eBooks on my PDA all the time. And sometimes your cell phone/PDA is your camera.
Submitted by brad on Fri, 2009-03-13 12:08.
Coach is cramped, but not everybody can afford business class. In addition, there are airlines that require fat people to purchase a second seat if they can’t fit into one. Fortunately I am not in that department, but it seems there is an interesting alternative that might make sense for all — selling half of a middle seat, for half price (or less) to somebody wanting more room in coach.
The idea, of course, is that two passengers want this extra room. So if sold at half-price, the airline effectively is selling that seat for full price. In fact, since they don’t have to provide any services for that missing passenger — nor carry the weight and luggage or offer miles — they could and should sell the guaranteed empty middle for less than half, perhaps as low as 1/3rd.
On the other hand, half the time there would be an odd number of passengers buying half a middle, which would cost the airline half a fare on half the flights. They might need to bump the cost slightly to account for this.
Of course, ideally these would be rows where the armrest is able to go up fully so it doesn’t stick into you even if you recline, though not all airlines do that.
Now there is a bit of gamesmanship to be played on flights that vary widely in load. After all, if a flight is not that loaded, the middle seats will be vacant anyway, and no revenue would be lost by offering the guaranteed empty seat. I can see two strategies for selling in these conditions:
- The passenger pays full-bore (say 40% extra) for the seat. However, if the flight is light enough that many middles are empty, they pay nothing. The passenger always gets value for money and never feels they paid for what others got free.
- The passenger pays a lower fraction, based on how often it’s truly needed. Say it’s needed only half the time. Pay 20% extra, and always get the empty middle, but no refund even on an empty plane. (Perhaps give “whole row” preference on really empty flights.)
Which would you prefer? Of course if you feel comfy in a full coach cabin, you would not desire either.
Passengers of course would be strategic, and look at the seat map to see how loaded the plane is, and buy the premium only if the flight is filling up. The airline may or may not wish to allow upgrading an existing ticket because of this.
This is also something that could be offered for miles instead of cash.
As you may know, many airlines already do this for their elite passengers, only filling the middle between two elites if the flight is completely full. Promotion to premium legroom sections (which United offers for cash) could be combined with this. A seat in United’s Economy Plus with an empty seat next to you gets much closer to Business Class in terms of space, though it still lacks other comforts.
Update: The question came up of full fights with sold empty middle seats. If a passenger has bought this because he can’t fit in a single seat, there are few options, unless the passenger they want to add is very small, like a child. However, if the passenger bought the seat simply for extra comfort, but still can fit, they could sell it back to the airline for whatever can be agreed on. The airline could offer cash, business class upgrades, or free half-seat upgrades on future flights, and many passengers might take it. After all, anybody who purchased such a half-seat is the sort who would find a business class upgrade valuable. This might be arranged in advance. For example, the fare rules might say, “The airline, at its discretion, can fill the empty middle seat with a passenger of below average size in exchange for compensation X.” A ticket where the seat can’t be filled, no way, no how, could cost more, but still a lot less than the option they offer today of purchasing an entire seat.
When I fly with my companion, of course, we usually book aisle and window with empty middle between us. If they seat somebody there, we let them have the window. There are tricks to try to otherwise get that empty middle.
Like premium economy, airlines could make money from selling these guaranteed middle seats to business travelers whose companies have a rule that they won’t pay for business class, but will pay for improved economy seating.
Some other options might include a focus on putting somebody as small as possible in the seat, such as an unaccompanied minor.
Some of this also touches on a different problem I will address in a future blog post. Airlines should, if they can, avoid seating two large people in the same pair or trio of seats. While I am sure I’ll get claims of “the fatties deserve this for not curbing their appetites” it’s a hard problem to solve, since everybody, thin or wide, would want to get tagged as wide to avoid having a crowded row. More on this later.
Submitted by brad on Thu, 2008-11-06 15:14.
I’m back from my 3-country tour that started with being guest of honour at Helsinki’s “Alternative Party” which introduced me to the Demoscene, something I will write about in some future blog posts. While I have much to say about this trip, and many gigs of photos, I thought I would start with some travel notes.
How to be nice to your guest
I don’t write this to fault the crew at Alternative Party. They were fine hosts, and great and friendly people. As a small, non-professional conference, they had to act on a budget, so they could not do everything a rich conference might do. And they did several of the things I list here as good ideas.
- Hire a local travel agent to assist the guest, and to manage payments for travel. You can give the guest the option of using their own favourite agent, but somebody who knows local stuff is always a plus. And you can control spending via your own agent, and don’t have to worry about reimbursement.
- If the guest pays some of their own expenses, reimburse as quickly as you can to make them feel good. While it’s rare, there are enough stories of guests who found out after the fact that something would not be reimbursed (including in fraudulent cases an entire trip) to provide enough jitters. Speaking fee doesn’t need to be paid as quickly because that’s a two-way street.
- Write up a local guide web page for all guests with local info and information on at-event process. Include the mobile phone numbers of local organizers so somebody can always be reached.
- If the guest is coming from another country, particularly another continent, offer them a local cell phone or local (possibly prepaid) SIM card. These are often dirt cheap and you may even have some spare. If the guest is coming with somebody else, offer two or more of such. USA guests may not own a phone that can work overseas, and many European phones won’t work in the USA/Canada. If they do work, calls are usually very expensive, both for you to reach them and them to call you. In many countries, there are providers who offer free or cheap “on-network” calling, so a pair of such cards or phones can be handy as walkie-talkies.
- If the guest likes, circulate word among conference organizers or even known attendees to see if somebody who is a fan of the guest would be willing to be a local guide or driver before/after the event. Having a local pick you up at the airport and answer questions is very friendly compared to sending a limo or taxi. If the guest wishes, also arrange a dinner at a nice restaurant with interesting people from the conference.
- Above and beyond any dinner, ask the guest what kinds of restaurants they like and prepare a list for them of some that are known to be good.
Hotels should do some of this
In St. Petersburg, we stayed at a very nice B&B. But I still had a few suggestions of inexpensive things that could improve life.
- As with the conference, hotels should make local phones and SIMs available to guests with only a modest profit margin. Program the hotel concierge into the SIM’s phonebook, too. My German prepaid SIM could not make calls in Russia (it worked in Finland and Sweden though at roaming prices) and while I could have bought a Russian SIM, shopping for this would have been time-consuming without knowing the language.
- Of course, providing wireless internet should be de rigeur. It has become essential to our travels as we read news, get weather and look up tourist information on the internet regularly. In addition, have some loaner computers available, both for those who don’t bring a laptop, and for couples who bring only one but who can then both do their E-mail at once.
- European hotels almost universally serve a couple by putting two single beds together. They then put two sets of single sheets on the bed, or a single duvet. These can’t be tucked in, and at least for me, it means they always come off. And it’s no good for cuddling as a couple. It would not be that expensive to also keep a modest number of full-bed sheets around for those who prefer that. The single duvets could still sit on top. I realize the European system may make housekeeping easier, but I find it highly annoying and I am sure many others do as well.
- Many hotels offer a laundry service at a very high price. (Often the cost of cleaning socks and underwear will exceed the cost of buying new ones at discount stores like Costco.) But for those that don’t, the hotel should offer the location of a nearby laundry that does “wash and fold” (ordinary laundry charged by the kilogram) and perhaps even have a relationship with them. Once a trip gets over 8 or 9 days, laundry is important but you don’t want to waste time on it.