Air Travel

Enforce the "step in before storing your bag" rule?

Here’s an entry in my new “solve this” cateogry, which asks for reader input on solving problems.

When flying on a very full flight yesterday, we had an example of what my approach for faster airplane loading would have helped with. But until we get that, are there other solutions?

On the full flight, passengers would stand in the aisle trying to store their bags. With the compartments full they took a long time doing it, sometimes found themselves unable to. This blocked the loading and even though we started boarding 30 minutes before the flight, we were not finished by departure time. The flight attendants were on the PA every few minutes telling people not to stand in the aisle, to instead step into the row and let people pass, but very few paid attention to it. We don’t seem inclined to do this, and not just because we are desperate for storage space. (I’m one of the desperate, I carry on fragiles like camera gear that I refuse to let them throw around.) We just don’t believe that our own efforts will slow things much, and we also believe it will take “just a few more seconds” to get the bag in right.

 read more »

Sell or rent me a prepaid SIM card at the airport

So if you travel to different countries, you know that cellular roaming can be a pain, even with a GSM world phone, because they ding you for very high roaming charges.

So here’s a service I want. A kiosk in the airport to sell, or ideally rent me a GSM SIM card for a prepaid account, right in the airport. The kiosk would also sell me unlocking service for my phone, and of course prepaid cards. (By renting the SIM card, I mean it would sell it, and then buy it back at a reduced price on the way back out.)

Update Note: I’ve created a Special Forum to share information on the best SIM card sources in different countries. Search there for info on each country or enter your own findngs. …  read more »

Cell phone user airport marshalling area

Update: Well, clearly this was already being done when I asked for it, just not at the airports I flew from. It's now close to universal.

Airport pickup is becoming another nightmare in some cities, with police barring cars from waiting for passengers, causing people to circle.

Airports should take a piece of parking lot and turn it into a marshalling area for people with cell phones. If you are picking somebody up, and you have a cell phone, you go to the marshalling area, where cars wait in parked lines like a parking lot. When you get a call from your passenger saying they have bags and are ready to go to the curb, then you go out and get into a special passenger pickup lane. You go right to the numbered spot your passenger told you. For passengers without cell phones, phone booths will sit at the exits of course.

For those not with cell phones, there is of course short term parking or the endless circling, though generally you want less of that.

Better door to door shuttles

Just back from the nightmare of holiday travel, which started at 5:30am on Christmas morning and a security line snaking all the way to baggage claim. Coming back 6 days later, I braved the door to door shuttles from the airport.

I generally regret the decision to use these shuttles, which seem to average about 1 hour 30 minutes for the 35 minute drive to my home from SFO. This time, they had 10 people waiting for my town (which would normally be a dream as you would not spend all that time wanding around closer towns dropping off earlier folks) but in fact after we saw others had waited an hour for any shuttle to show up, we went to the caltrain, which takes an hour for the trip but is predictable.

The curse of these shuttles is how unpredictable they are. For some they are a quick trip but often they will drive you many times around the airport waiting for passengers, and then on an unpredictable drive. The public hates unpredictability even more than slowness, and would pay for predictability, I think.

So can computers, and some common sense, fix this? Surely you could make reservations which tie your flight number into the database so the shuttle company sees your plane arrive and knows pretty accurately when you will make the curb. (You can confirm that with a cell phone speed dial if your cell number is registered.) If lots of people did this, you could know how quickly a large enough group of people who live close together would be ready to leave.  read more »

Give us appointments at airport security

I've written about a few plans to get rid of the headache (and travel killer) that airport security has become. One of the great curses is that because you can't predict how long security might take, most people end up arriving way, way ahead of their flight in case the line is long, but often they clear it in just a few minutes. (Ditto the immigration/customs line at Canadian airports going to the USA.)

So here's another idea -- appointments for going through airport security. When you use web check-in (which many airlines now support) or even at the gate, you would be allocated an appointment in the latest available slot some period (say 20 minutes) before boarding ends for your flight. Appointments would be spaced at slightly more than the average time to clear a passenger through security.

This would work because there would be two lines at the security gate. One for people with appointments, one for those without (or who missed their appointment.) You could only enter the appointment waiting zone in the 10 minutes prior to your appointment, and presuming 30 seconds per party, that would mean it would hold about 20 people. An agent would check your bar-coded appointment slot in letting you in.

When your time comes (or at any free time) you would be taken through at the head of the security line. If somebody needs extra security (random search, suspect item) that of course delays the station they are going through, but the other stations are free to take the person with the next appointment. Only if all stations got bogged down with problem cases would people in the appointment line not go through at close to their exact appointment time.  read more »

Do we need security on small planes?

We've gotten used to a painful, privacy invading security process when we fly. But why should we do this for shot-hop, small aircraft. Those ones on the 20 seat Canadair Business Jets and similar. Secure the cockpit with a sealed door and arm the pilot so that terrorists can't take control of the plane. Put in sealed transponders so ATC knows if the plane goes astray. Give the pilot a "disable" button that limits what can be done with the plane in the event of attempted hijack.

Other than that, give it no more security than a bus or train. Just show your ticket, or pay cash, and walk on, possibly going through no more than the metal detectors used at things like baseball games and museums. Possibly not even that.

Yes, evil people could smuggle a gun, and suicide terrorists could put a bomb in their luggage. And kill 15 people. Which would be horrible, but frankly there are a lot more dangerous targets out there for the terrorist willing to kill himself, where a lot more damage can be done, and a lot more people killed. Hell, there are more tempting targets where you don't have to kill yourself. It makes little sense to waste resources blowing up tiny planes.

Which means we should not go nuts securing them. This already takes place at small airports and on general aviation. I've seen post-911 stories of people just walking onto small corporate jets with no ID or search, as well as other private planes and charters. Combine that with other ideas on efficient plane operation and you might just have a very popular airline for flights under 500 miles.

Non-metal suspenders

I like to wear suspsenders sometimes, but they have become an added burden when you travel or enter certain buildings because they have metal. Not that there are any accessory-vendors reading my blog, but sadly it's time for somebody to sell belts, suspenders and shoes for people who need them without metal.


The ideal airline

I wrote recently on better boarding strategies. Let me talk about what I really want in efficiency from an airline. Well, it seems we are stymied on getting what we really want, something as easy as a train, due to 9/11 oversecurity, but let's see what we can do.

This airline, at least here in California airports, doesn't use a giant air terminal. Instead, the airport is just the airstrips with a big parking lot running all along the side. (Could still do that at many of today's airports backsides.)

The trip begins as I drive off to the airport. I punch the airline's number on my cell phone. They take the caller-id and check me in, then text message me an electronic boarding pass. (I can also do this from a more advanced device or web browser of course.)

I drive into the parking lot and park right at the "gate." I mean 100 feet from the waiting plane. I grab my bag, hand my keys to the parking valet. I flash my cell phone's screen with the text message in front of their scanner which confirms my boarding pass. I go through the security scan, and into the small structure to sit in the chair with my boarding number on it. I access the free wi-fi.

Not long after, boarding is called, and we stand up from the chairs and walk up the stairs to the plane. (No jetways, at least here in California, though you could have them.) The front and back of the plane are used, everybody gets on in just a few minutes.

We land at a similar airport. When I confirmed boarding, the rental car company (or taxi or shuttle) was informed. As I get off the plane, waiting in the parking zone is my rental car. The scanner in the car reads the text message with my rental code and it activates. I drive away. Or perhaps I take a taxi. Perhaps I indicated that I would be happy to share a cab to the convention center so the cab has a list of 2 people to wait for.

On the way back, again I pull up right at the small valet zone at the airplane's gate. The rental company takes the car and I walk on the plane. My boarding is sent to the parking valets, and when my plane arrives, my car is ready in the valet zone. Off I go.

Of course there are flaws...  read more »

More on plane loading

In thinking about plane loading again, where I suggested they paint the rows in reverse order on the carpet where people line up to board, it occurs to me that in reverse order by row may not be the most efficient boarding order.

When each person gets to their seat, they tend to stop there to put away luggage, blocking other people in their row or further back. If they block the people in their row they make them block the people in the next row and so on, which is not efficient.

The most efficient order might be to do all the windows first (starting with the rear), then the middles and then the aisles. (Modify as appopriate for widebody aircraft.)

This way everybody does the luggage loading in parallel, as nobody is stopping them, then another column moves in. The first-row window passengers might block the last row middles for a short time but it would be minimal.

However...  read more »

Efficient airline passenger loading

Many know that Southwest Airlines has some of the best on-time records and plane turnaround times. Some of this comes from the fact that without reserved seating, people can board the planes more quickly.

It seems to me it should be possible to board planes quickly even with reserved seating. Here's how...

For a simple system, draw on the carpet a diagram of the largest plane that uses the gate. Except put the rear of the plane up by the door, with numbers counting down to the front. Have a 2nd area for 1st class if you need to keep them boardig at their convenience. This can be just a line with row numbers, and a marker that puts window seats near the line, aisles further away.

When boarding is called, passengers stand in the line for their row, and sorted internally as noted, so window seats go first. Then just empty the line into the plane. Being out of place in the line will be very obvious on the plane. If people line up over their row number, you'll never wait while people load their stuff to get to your row, unless you're late for the boarding call -- which few people are today due to crazy security rules.

You hae to decide if premium frequent flyers and "people needing extra time" should go first or not as they do now. My view is that the pre-boarding needs are minimal, and that even a slow child or senior will be better placed with their row than pre-boarding, but pre-board can still be allowed. I also think the frequent flyers would rather have a plane that boards and leaves quickly than get on first, except for one issue -- overhead storage. However, even if you let us get on first, doing this for the rest of the passengers still will streamline things.

You could also just print a series of numbers on the carpet. People would be given a card with their number and expected to stand by it, showing the card. The cards can have a clear colour code making it impossible to hide which group of 12 you are in. In this case, you can assign low numbers to 1st class, pre-boarders and frequent flyers, and just sequence up by seat otherwise. Again, zip on the plane almost as fast as leaving it. That means boarding closer to take-off, and faster turnaround, which is good for everybody.

Airport Check-in on the way there

Transit idea #2. Air travel is getting to be like hell, with searches and the need to get there so far in advance of the flight to be sure you will get through security that it cancels much of the benefit, turning 40 minute flights into 3 hour ordeals. High Speed train advocates point out the downtown-to-downtime time of the train on routes of 300-500km beats or is competitive with the plane, and it's true.

But this would not be true if they could check you in and through security while on the train, bus or ferry to the airport, and then said bonded carrier took the cleared passengers directly to their gates in the cleared section.

Imagine you board the special airport train downtown. Security personel and airline agents move through the car on the trip with wireless terminals, metal detector wands and an X-ray machine. Their machine moves down the aisle (a bit easier in a ferry than a bus I will admit, but it could be designed) and everybody behind them is cleared, everybody ahead of them waiting, until they get to the end, and the whole train/bus/ferry is cleared. Then, if not on a bus, you are dropped where you can transfer to special busses which drive around the inside of the terminals on that little road, dropping you at stops near your gate in the cleared area. Your checked bags were stuffed at the back of your train and are put on the right conveyers.

This was easier to work out before 9/11 but I still think it could be done. And many passengers would happily pay a fair bit extra for this, because the result -- by making use of the otherwise dead time heading to the airport -- would be to have a zero-time trip through check-in and security.

You could even insist on web pre-checkin to smooth the process. Even people who lived closer to the airport than downtown might find it worth the time to get this train.

The handicapped would need a way to get from ground level to the jetway
entry level. Probably require airport staff to escort them to elevators in such airports. Or they would (if the ADA allows this) be forced to use the existing system. Does the ADA forbid improvements for those who can climb stairs and keeping the status quo for those who can't?

It would also reduce congestion at the airport and the existing security stations and free up parking and reduce private car exhaust. A win all round, worthy of the cost of any extra security staff or machines.

Those without checked luggage could schedule to arrive at the gate 15 minutes before take-off the way we used to be able to do on short flights, if using a ferry or train with dedicated right of way. With checked luggage you would need to go earlier to give them time to rape that.

This kills the argument in California that a high speed train from SF to LA would be worthwhile compared to the current downtown to downtown time. You would get the best downtown to downtown time by putting in such rail just from the downtowns (and other places) to the airport, and using the time on the train to advantage.

Update: I have expanded on the idea on this page on transit checkin

Syndicate content