Fast, self-service store

We hate waiting in line at the cashier and stores don’t like paying cashiers so some have self-service cashiers which are still hard to use. So here’s an idea.

Provide shoppers who wish to self-serve a scanning wand, which is battery powered and attached by coiled cable to the shopping cart. In the shopping cart, have a number of shopping bags present and numbered. Paper bags which hold a square shape are better. Also have an open area or special bag.

As you pick up an item you scan it and put it in a bag. It would probably tell you which bag to put it in, though in some cases you could pick and tell it.

However, if the item is “unverifiable” then the scanner would indicate it should be put in the special bag.

An unverifiable item would be one whose weight can’t be reliably measured. That’s because the idea is to verify the main bags at check-out by weighing them. That weight should match the calculated weights for the items put in the bag, plus the weight of the bag of course. If the weight matches, the bag is just loaded back into your cart. If it doesn’t, the items are scanned by the cashier as they normally are today.

Sometimes, even in a bag that matches the weight, a random scan of a few items in the bag would be done. Along with a basic visual check every time. This is to stop people from gaming it, by finding expensive items (notably pills) that happen to in combination weigh close to what some cheap items weigh.

Items of very small weight would go in the unverifiable bag, along with the most expensive items (just so that clerks know that they should never see them in the self-checked bags on visual inspection). Items of large weight would not be put with items of tiny weight in the same bag. Bags would also be balanced by weight, and a smart system would know to put cold items together, and not to mix cleansers and food.

Variable weight items, like meat, usually already have their weight encoded in the barcode as they are priced by weight.

There already are self-checkouts, and they do use a weight check, but it’s one item at a time and they are a pain to use — so much so that I have seen people reject them with just a couple of items. I am guessing scan as you shop will seem to add almost no time. Of course you will need buttons on the scanner to remove items, and even to move them to other bags when it won’t hurt the measuring system.

Check-out will be with a cashier, but the cashier will simply place the bags on a scale, and if it beeps correct, put it back in your cart. They will do a quick visual scan (seeing the list of items and the order they were put in the bag on the screen) and if told to by the system, do a random item check. Sometimes they will even do a full re-scan of everything, but ideally this would be rare. Then they would hand check the specials bin, the way they check everything today. And then take your money. You should be through the cahsier in 1/2 to 1/3rd the time. A small number of cashiers would be open for those who wish to have everything personally rung up by the cashier.

Note as well that with this system you don’t need to bar code the individual products! It’s sufficient to have a bar code on the shelf tag, and to scan that, though of course people will get errors sometimes. The screen on the scanner would possibly show a picture of the item so you are sure you scanned the right shelf tag.

In the produce department, you would pick up vegetables, put them in a bag, and put them on the scale. It would show you the weight and price and also beam that to your scanner. Items priced by count would have to go in the specials bin unless they are all so close in weight that the scale can figure out the count based on the weight. I suspect this would work with most items in fact. (You would need to scan the shelf tag before heading to the counting-scale for these items.)

Of course it’s also possible that regular customers could just get dispensation to just put the bags on the scale and walk out (auto-billed to their credit card) but frankly I am not that in favour of systems (like the discount cards) which generate giant databases of everything you buy.

Wow....

That seems really complicated. Given how much of a problem shoplifting is today, I can't imagine that any retailer would go for it, even with the anti-theft ideas.

But your idea gives me another one....

Attach an automated warehouse to a store full of display samples. Customers are given a wireless scanner, and can walk around the aisles poking at the merchandise, reading labels, etc., and when they decide they want something, the can scan it.

Behind the scenes, a robotic picker fills a box with the customer's items, and when the customer hits the "checkout" button, the box is conveyed to the front of the store for convenient loading after the customer pays (and possibly checks the order).

The benefit is no carts, far fewer cashiers, no waiting in line to check out, and your stuff is delivered right to the door to be loaded into your car. No shoplifting either.

But I don't know if this will fly. It makes the most sense for a grocery store, but grocery stores have their highest margins and most impulse purchases selling produce. Not being able to see and smell the luscious peaches may reduce impulse purchasing of those high-margin items. So much of shopping is experiential (that is, the stores intentionally create a product experience designed to make you want to buy) that a relatively sterile zap of the scanner might seriously erode sales.

Must pick

No, people definitely want to see and handle the actual produce and meats and even dairy they will buy. The robot mode would work fine for the packaged goods but actually that seems very complex and error prone and giant and expensive, compared to people using hand scanners.

Of course some would push for RFIDs but they have other negative consequences.

For the user, this is supposed to be easier. It would be easiest if you could just put the items in the bag you want, of course, rather than being told which one to put it in, and maybe that’s possible. But otherwise it’s scan and drop while you shop, and your checkout is instant (and your checkout line is also much faster moving.)

Done already

In the UK one of the supermarkets did something a lot like this. (Asda? Sainsburies?) I'm not sure if they are still running it or not. Anyway, trusted customers could pick up a scanner as they went through the door. As they put stuff into their trolley (aka cart, if you are in the US), they scanned it. They went through a special checkout, where the scanner was read. There was a random check to match the scanner to the contents.

Also, in a similar vein: http://news.bbc.co.uk/2/hi/business/3712261.stm

Aha!

The use of weight, though,

The use of weight, though, prevents accidents (items in cart that you didn't scan properly etc.) and also ordinary unplanned shoplifting. A careful shoplifter can weigh items in advance to fool the scale system, but for them the visual checks and random checks should make this a bad idea. Having unscanned expensive items and not having supposed scanned items which happen to weigh exactly the same should be enough to charge you with shoplifting (and of course they have the ever present video, sadly.)

Already being done here

The Albertsons just up the street here in Frisco, TX already uses a similar system.

Every cart has a holder for a scanner. You run your loyalty card at the scanner kiosk near the entrance and it issues you a scanner. You set up the bags in your cart. Then you scan each item as you go.

I'm not sure how they prevent shoplifting. The biggest problem seems to be lack of use. My wife uses the system when the kids are with her because they think it's fun and it saves a little time. I never use it because Albertsons is just the convenience store to me, if I'm doing serious shopping I go to either WalMart to save money or Central Market (HEB) to get the best quality produce and meat. I've never seen more than a handful of people using the cart scan system at one time.

Paper vs. plastic

Why would you suggest using paper grocery bags? They weigh more, cost more to produce, dissolve in the rain, absorb odors and are much less reusable. They are much harder to handle all through the supply and usage chain. Try holding two paper bags with one finger. No problem with plastic.

Fast, self-service store

The Home Depot has such a self-serve check-out with laser scanner, in Victoria, BC.

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