On your web page, give a different customer service number that knows I've been to the web site
Submitted by brad on Fri, 2006-10-06 23:43When you call most companies today, you get a complex "IVR" (menu with speech or touch-tone commands.) In many cases the IVR offers you a variety of customer service functions which can be done far more easily on the web site. And indeed, the prompts usually tell you to visit the web site to do such things.
However, have we all not shouted, "I am already at your damned web site, I would not be calling you to do those things!"