What should be in every hotel or AirBNB?
My recent efforts in consulting and speaking have led to a lot more travel -- which is great sometimes, but also often a drain. I've been staying in so many hotels that I thought it worth enumerating some of the things I think every hotel room should have, and what I often find missing.
Most of these things are fairly inexpensive to do, though a few have higher costs. The cheaper ones I would hope can be just included, I realize some might incur extra charges or a slightly more expensive room, or perhaps they can be offered as a perk to loyalty program members.
Desk space for all occupants
Most rooms usually only have a workspace for one, even if it's a double room. The modern couple both have computers, and both need a place to work, ideally not crammed together. That's also true when two co-workers share a room. And in a perfect room, both desk spaces share the other attributes of a good desk, namely:
- The surface is not glass. I would say more than half the desks in hotel rooms are glass, which don't work well with optical mice. Sure, you put down some papers, but this seems kinda silly.
- Of course, 2 or even 3 power outlets, on the desk or wall above it. Ideally the "universal" kind that accept most of the world's plugs. (Sure, I bring adapters but this is always handy.) Don't make me crawl under the desk to plug things in, have to unplug something else.
To my horror, Marriott has been building some new hotels with no desk space at all. Some person (I would say some idiot) decided that since millennials use fewer laptops and just want to sit on a couch with their tablet, it was better to sacrifice the desk. Those hotels had better have folding desks you can borrow, in fact all hotels could do that to fix the desk space shortage, particularly if rooms are small. Another option would be a leaf that folds down from the wall.
Surfaces/racks for luggage and other things for everybody.
Many rooms are very lacking in table or surface space beyond the desk. Almost every hotel room comes with only one luggage holder, where a couple might find themselves with 3 or in rare case 4 bags. I doubt these folding luggage holders are that expensive, but if you can't put more than one in every room, then watch people as they check in, and note how many bags they have, and have somebody automatically send up some extra holders to their room. At the very least make it easy for them to ask. I mean these things are under $30 quantity one. Get more!
Bathrooms need surface space, too. Too often I've seen sinks with nowhere to put your toiletries and freedom bag. In fact, I want space everywhere to unpack the things I want to access.
Power by the bed (and other places)
Sure, I get that older hotel rooms did not load up with power outlets, and modern ones do. But aside from the desk, most people want power by the bed now, for their phone charger if nothing else. If you just have one plug by the bed, put a 3-way splitter (global plug, of course) on that plug so that people can plug things in without unplugging the light or clock. And ideally up high, so I don't have to crawl behind things to get at it.
A little more controversial is the idea of offering USB charging power. Today, we all carry chargers, but the hope is that if charging becomes commonplace, then like the travel hair dryer people used to carry and no longer do, we might be able to depend on finding a charger. Problem is, charging standards are many and change frequently -- we now have USB regular (useless) and fast-charge, along with Qualcomm quick-charge and USB C. More will come. On top of this, strictly you should not plug your device into a random USB port which might try to take it over. You can get what's called a "USB Condom" to block the data lines, but those might interfere with the negotiation phase of smarter power standards. A wireless "Qi" charging plate could be a useful thing.
As a couple, we have had up to 8 things charging at the same time, when you include phones, cameras, external batteries, headphones, tablets and other devices. So I bring a 5-way USB fast charger and rely on laptops or other chargers to go the distance.
Let me access the HDTV as a monitor, or give me a monitor.
Some rooms block you from any access to the TV. Some have a VGA or HDMI port built into a console on the desk. The latter is great, but usually the TV is mounted in a way that makes it not very useful as a computer monitor for working. It's primarily useful for watching video. I pretty much never watch video in a hotel room, so given the choice, I would put the monitor by the desk, and it should be 1080p or better -- in fact 4K should be the norm for any new installations. If you don't have one, have one I can call down for, even at a modest fee.
Even better would be a monitor on the desk, able to take VGA and HDMI, with cables for both. 24" monitors today cost just over $100, so there is no reason not to have this, and it would be so valuable. (It should also support the various wireless video protocols now found in many tablets and laptops.) Today, a monitor I can connect to is rare, and usually only takes only one of VGA or HDMI. Which means you need to travel with both cables, which is a pain. (Displayport dongles are cheap and small so it's easier to travel with them.) I've been in hotels that will rent you a cable -- for at least twice the price of buying one online.
You may think it would be great to have an external mouse and keyboard, and that would be great, but it is for now a major security risk. Not simply because the hotel might be trying to attack you, but because anybody could swap out the input devices in a room, and then get complete access to your computer. We really plug in random USB devices far too often.
For AirBNBs, I think the desk with monitor should be a must, or at least a checklist box on the amenities list.
Fast internet is no longer optional
A large fraction of the time, my non-sleeping time in the room is going to be on the internet. Good internet is as important as hot water and electricity. It's time that hotel rating sites scored the internet quality. I can accept a cheap motel not having an internet connection I can work on, but quality business hotels have no excuse, and should lose hotel rating stars if they don't have it. (Hotel rating stars, it may surprise you to learn, are less about the quality of a hotel than the amenities you can count on.) No hotel should get more than 3 stars without having quality internet. If the hotel wants to charge for internet, I don't like it of course, but one should be able to search on hotel booking sites and the hotel's own web site to see the price "with decent internet" so they don't bait and switch. (Same for "resort fees.")
Of course, the network needs to work with many devices. Once again a couple with laptops, phones, tablets and more will often require to connect 5 or 6 devices to the network. In general, the use of "browser hijack" for web connection should be eliminated unless physically required by law. Instead, WPA2-Enterprise should be used. WPA2-Enterprise allows you a userid and password, so you can play the "guest name and room number" login credentials trick most hotels use. Unlike open-wifi with a captive portal/hijack, WPA2-Enterprise does not break the internet, and it's by far the most secure wireless protocol. Open wifi is completely insecure, and even regular WPA2 has flaws. Some older devices may not do WPA2-Enterprise so you can have access points that support both open SSIDs and secure ones.
And please, please, if you're going to have the browser hijack, don't have me constantly re-authenticating! I should do it once per stay, not once per day and not once every time I turn on my device, as some broken ones do. (Those ones are so bad I usually just keep my phone on the cellular data network.)
Some view, or tell me about that
Of course rooms will have different views, and I know the "premium" view rooms cost more. But I want a strong warning about rooms which have no view at all. There are degrees of this. I have been in rooms with nothing but a window onto a concrete wall, a view into a large interior courtyard with a little sky, and views into pleasant interior courtyards. I have also been in rooms with no window or nothing but a frosted window and very low natural light. The lesser of these rooms should of course be cheaper, and sometimes we all want cheap, but it should not be possible to book such a room by accident. It should be made very explicit. Sometimes we want to save money, but sometimes we don't really feel we're in a place if we can't look out and experience it until we go out.
If I do have a view, let me open the window if I want to photograph it.
Non-identical toiletries bottles
This is a peeve I've discovered as I have grown more farsighted. Many rooms come with 3 bottles for the shower -- shower gel, shampoo and conditioner -- which look close to identical. You can only tell which is which by reading low-contrast words, which people may have trouble doing without their glasses. Make all 3 different colours, and/or put what they are in big, high-contrast letters. Or frankly, though it seems lower-class, I am really fond of just having dispensers on the wall of the shower. It saves waste, too.
Oh yeah, if the "Shower gel" and "Shampoo" are really the same thing, just give me one bigger supply. Though I still want a bar of soap.
Enough with the pillows already!
Higher end hotels will often put as many as 3 or 4 pillows on the bed for each person. I want just one, so I toss the rest in the corner. I get that some people want to choose, or want 2 pillows. But 99% of hotels I have stayed in replace all the pillows every day on the bed. Please, notice I have thrown 3 of them in the corner, and make the bed up the way I have shown I want it.
Have both Euro-style bedding and North American style
In Europe, it's common to have, instead of sheets and blankets, just 2 single person duvets. I am not fond of these. They are not designed to tuck in (though I still do this) so they are constantly coming off anybody who moves in bed. And I find them poor for a couple who wish to cuddle in the bed. Of course, I know other people like them, so what I really would like is for hotels and AirBNBs to offer both, and let me select the one I prefer.
A little extra room in the mini-fridge
OK, I know that some guests pay the crazy prices in the mini-bar. I don't, but an in-room fridge is still a very handy thing. Sometimes the mini-bar items take all the space, and that's sure annoying. Please avoid that.
I am a little less sure what to think of the modern trend of removing all the ice machines and making you call room service for some ice. I get that ice usage is probably low and so this actually is a cheaper way to serve customers, but of course now there is pressure to tip room service and/or the feeling you are putting somebody else out. I suggest a small sign where the ice bucket used to be saying, "Please call room service for ice; no need to tip" -- or leave out the "no need to tip" if the room service staff are not being properly paid a proper salary.
Of course, a robot like the one made by my buddies at Savioke doesn't need a tip.
Overnight pressing (and non-obscene laundry prices)
I won't get my wish for reasonably priced laundry. The harsh reality is it's hard to find a hotel that doesn't charge more to clean things like socks and underwear than the cost of buying them at a big box store. A couple doing a week's laundry can easily be charged $250, and more if you need dry cleaning. If I find a convenient local "wash and fold" laundry I prefer it, but these are hard to find. Indeed, I don't know why there aren't more local wash-n-folds with delivery service in tourist towns. One reason it can make sense to stay at an AirBNB every so often on a trip, even if you prefer hotels, is that many have a washer (though dryers are quite uncommon in Europe.) As a plus, when there is a washer/dryer in your room, you can clean all but your PJs overnight, reducing what you need to carry.
In spite of those obscene prices, I (or my clients) might be willing to pay slightly more if I could arrive at a hotel in the evening, and get some dry cleaning, pressing or even some laundry. When you arrive late, you sometimes don't have time to iron, but if you have packed your suit in your bag, it is going to need ironing at the very least. (Sadly, most hotels charge almost the same for ironing as dry cleaning, which seems odd.)
A toilet plunger
It's very rare to see a room with a toilet plunger, even though toilets get clogged from time to time, especially newer low-flow ones. Since clearing a toilet is unpleasant, most hotels imagine that people will want housekeeping to clear it and clean it.
But clearing a toilet is also an embarrassing thing to ask somebody else to do, and it's worse if you are standing by in the room while they do it. It's something you don't necessarily want to announce to a person you're sharing a room with, and also something that is sometimes urgent either for that person or you if there's "more to do."
So sometimes, you want to just call down on your way out of the room. But sometimes you would much prefer to just handle it yourself. The solution is to include a plunger in the room, perhaps in a box saying, "Housekeeping will be happy to handle any problem with your toilet, but if you prefer, please return this plunger to its sanitary box when done." Housekeeping can check if the plunger box has been opened and clean it discretely. Use will not be high but these are not expensive items.
In some countries every room has a bidet, or a toilet/bidet combo. It's really useful, especially since it is during travel that many people get -- there is no delicate way to put this -- traveler's digestive problems. This one may be more expensive than the others I have named, but it's time to just do it.
When the shower is tiny
In some places hotel rooms can be extremely small, and that literally comes with the territory. This can mean a tiny shower. As a big man I am of course never fond of this, but it creates a special problem if the shower's faucet uses a handle that sticks out, rather than a dial or other such control. It's each in the tiny shower to bump the handle, and turn the water off, or worse, suddenly to a different temperature. Save protruding handles for showers with space. And if really tiny, have a curtain around it rather than a solid enclosure.
Mechanism to assure early check-in without paying for a full day
If I arrive on an overnight flight, it sure is nice to check in early. And indeed, most hotels, if not full, will let me do just that, but if I want to guarantee it, I need to buy a whole night. I would like to be able to buy a half-day. I think it would be a very rare day that many guests have not cleared out by 8am. If your predictive model fears that won't happen, e-mail me and let me decide (or set an auto preference) that I want to book a full non-sleep night or accept afternoon check-in. Many hotels handle the reverse (asking for late check-out or a half-day charge for evening check-out) because it's easy, they know who is coming. With modern computers, you should be able to do both.
Certainly the safes which remember your code for easy re-lock are nicer than those you have to enter every time. The more you have to enter it, the greater chance of making a mistake. A nice feature would be a smart safe which knows when you are checking out, and not only can reset the code, but can tell the front desk that you have locked the safe, so they can remind you at checkout, "Hey, did you clear the safe?" I live in fear of the day I forget to take my passport out of the safe and learn this when I get to the airport.
Of course, hotels can get into the safes, as can spies and many others, so you can't count on the safe to keep your devices secure. But it would be nice if the safe had a brand and reputation you could trust independently of the hotel, and among the things the brand certified is that if the master code was used to enter the safe, it clearly displays that. Slightly less smart, the safe could let you enter how many nights you plan to stay when you set it up, and flash at you that morning when it hears noise or senses motion.
An ice machine?
About 2 years ago, a meme spread in the hotel industry and they all replaced ice machines with ice delivery by room service. I presume an article showed up demonstrating that this was much cheaper for the hotel. And while many guests might enjoy delivered ice (particularly in the hotels that did not put ice on each floor) other guests don't wish to wait for it, and they don't want the pressure of tipping room service just to get some ice. Consider that in the decision.
Special notes for AirBNBs
An AirBNB does not have to be a hotel room. Sometimes that is part of the charm. Still, it would be a useful "amenity" to put on AirBNB listings to say that the rental has the things of a typical hotel room (soap, towels, shampoo.) In addition, a way to search for units with the things I describe above -- things that a working traveler needs, would be very handy. The truth is, that even when on vacation, everybody uses the computer these days. The computer/phone/tablet are actually where my travel guidebooks live, how I do travel bookings and the source of most of my other travel information. They are essentials, and where I stay needs to support them as best as it can.
I have enjoyed the AirBNBs that produce a "local's guide" to their neighbourhood. Where to find all sorts of shops you might need, and a distillation of what somebody who has lived at that location will have learned over time. My phone can help me find restaurants and tourist attractions, but there are some things only a local will know.
As I have gotten older, I also have wanted AirBNB to let me search for apartments with "not a lot of climbing every time." It has a checkbox for "elevator in building" but in reality, a ground floor unit or a unit one-flight up is perfectly fine, while 4 flights up is not desired. (For those with disabilities, they need a different "accessible" checkbox. In fact, I've been in European units that had "elevator in building" but the elevator was up a flight of stairs.)
However, I don't want to get too much into things for AirBNB the company to do, as that's the subject of another post. This post is mostly about what hosts can do.
Here are some more notes about AirBNBs.
What would you like to see in every hotel room? A focus should be on things a decent fraction of people want, especially if they are easy to provide. Comment below.
I will also note your hotel should not rat you out to the feds.